LuckyVitamin.comReviews of luckyvitamins.com

I’ve been waiting over 6 weeks for delivery of two packages that were estimated to arrive in “4 to 7 days.” I got tired of waiting and ordered from two of their competitors- IShop Nutrition and Wonderlabs. Both delivered from the U.S. to France in less than two weeks. Lucky Vitamin will not refund my money unless I refuse delivery (if that ever happens) and wait for the packages to be returned to them. Considering the lack of tracking now, how can I have any confidence in the return process? I was a long-time, previously satisfied customer, but I strongly advise against ordering from this company.

Over the last few years I ordered a lot from them and never had any problems, until my last order of several packages. One of them was returned to sender, though the other ones made it. I contacted customer service and they refused to issue a refund as long as they don't receive and scan the item. DHL marked it as returned almost 2 weeks previous. I encourage everyone to file a complaint with the BBB. This is stealing, not business

I bought some products in their webpage and it says that delivery is for free for orders above £65... one week after the promised delivery date (overdue) I got a note on my post of Royal Mail saying that I owe £21 of customs charge!!! This was not anywhere in the webpage!!!

Es una porquería, he realizado un pedido a ESPAÑA y aparte de los 15euros que ya pague de envío me quieren cobrar 25 más de recibo, termina subiendo una cobra de 26euros a casi 70euros, una locura! les recomiendo si quieren comprar buen genero norteamericano usar IHERB.COM que siempre llega todo perfecto y no te cobran de más. El envío es claro y llega en perfecto estado y no tienen nada que envidiarle a estos en variedad, he comprado aquí la verdad porque había un artículo temporalmente agotado en IHERB y varya sorpresita que me llevo. Espero nadie sufra una experiencia similar

Luckyvitamin has a good selection of goods, BUT it does not help anything when they have carriers who do not deliver the goods, and they do not take responsibility for the carrier not delivering what they are supposed to. They are higher than the competitors in price of transport so there was nothing to suggest that the transport is so bad that we should not get the goods. Whether this is a pure scam or it is just extremely poor customer service is not so easy to say. But if you live in Norway / Europe, do not order from them.

I ordered something to Germany – since shipping took so long, I forgot to check it after a while. When I remembered and checked, it said that the package is on its way back to the US as I "wasn't home for delivery". I receive packages without problems on a daily basis and also did not get a notification so I filed a report with the shipping company. They told me that LuckyVitamin needs to file the report to get back the (not insignificant) shipping fee. I forwarded all info to LuckyVitamin and asked if they could re-send the package. The customer service only writes generic answers and there is someone else answering each mail. There is no progress as you just get the same copy paste text eavery time and they don't even understand a more complex request/issue like that. I now have to wait another month or so (after already waiting for the first package for over 6 weeks) to get my refund – shipping and restocking fee will be deducted so I will probably end up paying around 30€ for this amazing experience / waste of time and money.

Terrible response time on an order with an issue. Poor response time, over 1 week. Buyer Beware!

NEVER order anything from this website, stay away, probably the worst company you will ever deal with. They will take your money and never send your products. pathetic customer service All I am getting is automated email response. they are true scam artists .Complete scam! I hope all people file complaints or something.