LuckyVitamin.comReviews of luckyvitamins.com

Awful company to deal with, avoid at all costs!

As already stated by others reviewing this business - they should not be encouraging people out of the US to buy though them. The delivery times are awful and additional charges are massive as they did not cover the Customs charge of £3.57 on my delivery.... with a further £8 handling fee in addition. In fact what the heck is the Royal Mail charging £8 handling charge for when their job is to handle mail!

I was aware that I might have extra costs to pay but it’s the lack of communication that results in this poor review. Once it leaves Lucky Vitamin, you have no idea where it is or when/if it’s arriving. The facility to ‘track your item’ is not updated and Lucky Vitamin Customer Service have not replied to any of my messages. I placed my order 26 Sept and it left LV the same day. Whenever I have looked to track my item, the information has been out of date eg. It currently says that it arrived in the country 4 Oct .... 18 days ago but today I have received notification that they have tried to deliver! I have confirmation that I am set up for text updates for my delivery but have received nothing. If you decide to still order with LV, to summarise, my order has taken 4 weeks to arrive and is costing an additional £15 on a £40 order. This is still good value for me and I don’t mind the wait but the communication is unsatisfactory.

My order should have arrived - but has not. I’ve tryed contacting the Company, but there is no answer. Complete ghost business.

Please be aware is not UK website Please be aware is not UK website. When I ordered in Jan18 the website not been clear that you have to pay extra cost for customs. Its not clear that it comes from the US. To receive the order I have to pay extra import VAT, costum entry and import duty so I refuse to pay. Then I was not able to get my money back, this is clearly attempted to fraud as when I use Google search for products it come priced in pound and free delivery.

JUST LIKE OTHER PEOPLE'S EXPERIENCE I AM BASED IN THE UK I HAVE INCURRED ADDITIONAL HANDLING CHARGES (£11.06) PLUS I HAVE TO COLLECT FROM SORTING OFFICE. MY PARCEL DISAPPEARED FROM TRACKING FOR 12 DAYS IS NOT TRACEABLE IN THE UK CUSTOMER SERVICE IS TYPICAL ' have a nice day' WE BRITS DO NOT RESPOND TO THAT PHONEY APPROACH IF THEY REALLY CARED THEY WOULD INCORPORATE A WARNING THAT ADDITIONAL CHARGES ARE PAYBLE AND NO TRACKING WHEN PLACING ORDER... CHOOSE LOCAL SITES AND SAVE MONEY AND HASSLE!

Very disappointed. My parcel did not arrive in 1.5 month and no one even replied to my emails from their customers service. Will never be ordering again.

This review is mostly for non USA buyers. Im based in the UK. This website came up during a google search for vitamin products. I ordered and paid . However there was another big bill to pay to customs before they would release the item to me (many people have most likely come across this before when buying from the USA, as I have myself). What makes this site annoying is that there's nothing obvious to show you your not buying from the UK. There's a GB flag, everything is in sterling. I was totally taken in and that's why I wasn't alerted to look in more depth. Having looked again at the site , there is in fact a warning on the very last page just before making payment , on the bottom footer..in small print and light gray on dark gray colours ( not much in the way of contrast here). So it seems they are looking for people to make a mistake. The cost of the customs charge on top of the original cost make them un-competitive with other UK websites. Which is probably why they use these dubious selling techniques. UK buyers beware!!