LuckyVitamin.comReviews of luckyvitamins.com

Scammers! Months later and I still have not received my product. Do not order from this company. As I didn’t pay insurance on top of the delivery costs they will not accept responsibility for the fact that it hadn’t been delivered. They tell me take it up with courier but the courier tells me to sort it out with them. Just going round and round in circles and I'm annoyed and stressed. No item and I'm money down, literally just stolen my money and done a runner at this point.

I've been a customer of LuckyVitamin since 2018, and placed several orders over the year. Recently I experienced an issue with FedEx not delivering my item despite marking it as delivered. After contacting their support via their chat function online, the rep Francis told me they wouldn't resend the order or offer a refund. After asking them to see if there was any way to help me out, they told me they'd be back after 2-3 minutes but instead disconnected the chat after 15 minutes. I then reached out to customer service via their text option, and this time no response. I followed up three days in a row and still haven't heard back (now almost two weeks later). I ended up filing a claim through PayPal since that was my payment method. Afterwards their support reached out via email to confirm they would indeed resend my order. Finally, right? Not quite....after part of the order was in transit I received an email stating my backordered item was cancelled and no refund would be given. This prompted me to check the tracking for the new order and saw that the order was being returned back to the sender per their request! I've been asking them for more information over the past few days as to what's going on with my replacement order but now I've once again being given the silent treatment. I find it incredibly messed up how they're treating a long time customer over one missing order.

I made an order with luckyvitimin. However, I realized I didn't need the order and tried to cancel it within an hour or 2 of it being made. The customer service representative would not help me and told me the order could not be cancelled. He would not do a single thing to help me and kept telling it could not be done. Very little effort put in to cancel and the order had not yet been shipped. Terrible customer service. Hopefully the order delivery is better, even though I don't want it.

¿Alguien sabe dónde denunciar a esta empresa? Luego de haber pagado me dicen que no me pueden enviar el pedido LV19804710 porque necesitan un código especial que debo solicitar a Visa caso contrario debo enviar mi identidad y foto de la tarjeta. ¡ Obviamente no les iba a dar ningún dato más por seguridad! Han dicho que me van a reembolsar. Estoy esperando.

Ordered a supplement a couple weeks ago. I got an email saying it has been shipped, but when I go to my Account, it says awaiting carrier pickup… impossible to get in touch with customer service. Their chat support sends you in circles

Currently in the queue to find out why I lose free shipping as soon as I enter my US zip code. Whatta scam this appears to be. At the very least, check pricing every step of the way when placing an order. I caught the deletion of "free shipping" and the add of $8.81 to the total bill before I ordered, thankfully!

The company basically stole my money ($52). I placed an order (#LV19393348) but never got the parcel. The company refuses to make a refund. This is dishonest.

Ordered from this company in October. Kept track of shipping info to ensure that we were home when package was scheduled to arrive. Delivery date was changed twice but we were home ALL day during that time period. No call on our apartment intercom and nothing received. Lucky Vitamins now refuses to follow up to get to the bottom of what happened. They expect me to follow up with the shipper and also neighbors, tenants.... in our large apartment complex. They will not budge on this and have not offered a refund either. As this is not my fault at all, I expected them to find out what this particular driver did with my order/parcel. Obviously lost or delivered to someone else or shipped back to their depot. IF the driver had simply called us on the intercom NONE of this would have happened. I still need a refund and I want other people to know that this is not a reputable company to order from. It's been awful trying to deal with them and still nothing resolved.