LuckyVitamin.comReviews of luckyvitamins.com

DO NOT USE! Complete con site Ordered tea from this site. £6.49 and paid an additional £4 p&p 20 days later still no package. On enquiry they replied to say I had only paid standard delivery therefore contact my local customs and pay additional charges to receive my order. Never again. £10 lesson learned

This an updated review of my interaction with Lucky Vitamin following the negative review I had placed August 11th 2022. I was contacted by a member of their management team who helped sort out the problems I had been having with their customer service team, and I was issued with a full refund for the order that had been failed entry to Ireland. I had been explaining to customer service that there was an issue with a Taric code, that had been the reason for the refusal by Irish customs to allow the delivery enter the country. After talking with their management and explaining the issue, as I had been told of it, they looked further into it and found that they indeed had the incorrect import codes for their orders as the EU had changed their import procedure's/codes at the start of 2022 but it seems that companies such as this were not informed of the changes. Lucky Vitamin have now taken steps to rectify the coding error for future orders, and when everything has been corrected, and I have assurances that the order can be properly completed, I shall be making another order with the company. This matter has been settled for me and I look forward to doing business with Lucky Vitamin again in the future. Anyone within the EU need to be aware of the new import/taxation rules that were brought in, because if the supplier is not aware of the new import codes the package will come up as prohibited items that your countries customs service will refuse them entry. As a customer we can only ask the supplier if their codes are correct and in order, but we cannot change them ourselves. The one issue that the company must look into is the '90 day return policy', especially for international orders. That rule needs to be changed and handled on a case by case basis.

I like Like Lucky Vitamins because they help you [ NOW ]not later

I wish I had read the reviews before hand. I placed an order online for this website and the order never came. I contacted customer services to only find out that apparently my item was ‘uninsured’ and so they can’t refund me. Money gone and no answer. Clearly I’m not the first one. Disgraceful and I’m surprised they’re still allowed to trade.

Estafadores! 8 meses esperando y reclamando.. No hacen más que decir lamentamos la espera se paciente.. Hasta que pedí la devolución del dinero y me han dicho que no me pueden devolver el dinero y tampoco volver a enviar el pedido

A fraudulent website. They offer delivery to Russia via DHL, but without normal tracking and insurance. The parcel was eventually lost and there is no refund for the parcel. Wildly disappointed! The customer service wrote that they were pleased to work with me and also refused any compensation. In the end, it was finished off by the fact that after 2 months I received an email message that they were happy to work with me and would appreciate feedback for improvement. In this situation, I consider it as a disrespectful mockery! Order number LV19174772

It's a scam website, do not order from them. For an order over £80, they shipped me only a bar soap worth £2! AVOID!!!

Never received the item. Have contacted LuckyVitamin multiple times to arrange a replacement or a refund and the customer service is appalling. I'm honestly not even sure if the replies were written by real humans or robots they were so irrelevant and unhelpful. Feels a lot like a scam company so you should absolutely avoid buying anything here.