Andrew N.
How to turn a negative into a positive...
This an updated review of my interaction with Lucky Vitamin following the negative review I had placed August 11th 2022. I was contacted by a member of their management team who helped sort out the problems I had been having with their customer service team, and I was issued with a full refund for the order that had been failed entry to Ireland. I had been explaining to customer service that there was an issue with a Taric code, that had been the reason for the refusal by Irish customs to allow the delivery enter the country. After talking with their management and explaining the issue, as I had been told of it, they looked further into it and found that they indeed had the incorrect import codes for their orders as the EU had changed their import procedure's/codes at the start of 2022 but it seems that companies such as this were not informed of the changes. Lucky Vitamin have now taken steps to rectify the coding error for future orders, and when everything has been corrected, and I have assurances that the order can be properly completed, I shall be making another order with the company. This matter has been settled for me and I look forward to doing business with Lucky Vitamin again in the future. Anyone within the EU need to be aware of the new import/taxation rules that were brought in, because if the supplier is not aware of the new import codes the package will come up as prohibited items that your countries customs service will refuse them entry. As a customer we can only ask the supplier if their codes are correct and in order, but we cannot change them ourselves. The one issue that the company must look into is the '90 day return policy', especially for international orders. That rule needs to be changed and handled on a case by case basis.