cashcoop
Great site and Hope is the best
Great site and Hope is the best. Very helpful. Probably best service I’ve had with a site.

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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cashcoop
Great site and Hope is the best. Very helpful. Probably best service I’ve had with a site.
Dmtweedman
Good deals and great games selection. Top notch customer service too, especially when you get Hope helping you to resolve whatever your issue may be.
Alphe V.
My redemption was quick and n my bank all in the same day thanks to MARLEY.
Meegs
Customer service is always nice and helpful. Tina was quick to help point me in the right direction!!!
Rodney B.
I'm tentatively going with a three because a couple of things;beo they have a good discount on coins when you first sign up but it says there's a five times play through. What? That's a bit ridiculous. Secondly you can't even play a game until you've completed the KYC, but you can buy coins. So that's a catch-22 and then I was having some trouble with the KYC. I kept getting an error message and I had to contact support and Anna was a tremendous help, she is a real credit to your organization. But I'm about to play some games and you know I'll give it a try and and if it turns out to be a pretty good casino I'll update my rating accordingly.
Response from LuckyOne.usJun 15, 2026
Thank you for taking the time to share your detailed feedback. We’re glad to hear that Anna was able to assist you effectively, she’ll certainly appreciate the recognition. We understand your concerns regarding the promotional play-through requirement and the KYC process. The play-through conditions are part of how promotional offers are structured, and we aim to make these terms as clear as possible upfront so players can make informed decisions. Regarding account access and purchases, we’d like to clarify that any coin purchases are only enabled after successful account verification. Based on our records, your account was verified 20 minutes before your purchase was completed, which is why you were able to proceed at that time. We apologize if the timing created any confusion, especially while you were experiencing KYC-related errors. We appreciate your patience during the verification process and your willingness to give the platform a try. If you have any further questions or run into any issues as you begin playing, our support team is always here to help.
Nick P.
Best customer support on a online casino ive ever had by far. I recommend melody they will fix your problem quick with no headache. Amazing
KitKat
At the beginning when I redeemed it was so fast and spend 2k and just barely get my money The next day I spend almost 5k and redeemed 8k Rejected even after I’m already verified and redeemed the first day I make an account . I redeemed multiple times so see maybe it’s the limit is big but then even with 500 700,1500,5k 2k and 1k none of them process even it’s already 10 hrs what a joke ! ! Decided to self exclude myself today even after 3 days being their it’s worse nightmare lose way so much and ask for a comp and give me only 30$ 🤣🤣🤣
Response from LuckyOne.usJun 15, 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delays with redemptions can be, especially after prior successful transactions. While we aim to provide a smooth and consistent experience, redemption processing times can vary. As noted on our site, we strive to process redemptions within 24 hours, however, actual processing times may depend on factors such as the payment method, banking institution, and standard verification or security checks. Since we’re unable to locate your account based on this review alone, we’d appreciate the opportunity to investigate further and provide clarity. Please reach out to our support team with your account details so we can assist you directly. We appreciate you bringing this to our attention and hope to resolve your concerns.
Mmb
So far my experience at luckyone has been very great I ran into a kyc verification issue today when trying to do my first redemption, and that's when I was connected to live support agent by the name of, Lana. And she was very patient very very professional and answered all my questions, she's great! After I was able to successfully get verified and I also was able to resend my first redemption in and now I'm waiting for it! I will be making another review on here once I do receive my redemption!!