kerry
dear Angie.....
The customer support gal named Angie was absolutely wonderful and very helpful. Thank you again Angie!

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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kerry
The customer support gal named Angie was absolutely wonderful and very helpful. Thank you again Angie!
Barry E.
I was having issues with the kyc but Monica assisted me and had everything straightened out in no time much faster response time than others
Clayton W.
Becky is great helped me every step of the way. All of your stall is awesome. Thanks for fast great support.
Samantha
Been waiting hours for a redemption of 400 dollars
Response from LuckyOne.usJul 13, 2026
Hi Samantha, Thank you for taking the time to share your experience, and we’re sorry for the frustration caused by the wait for your redemption. We strive to process redemptions within 24 hours; however, actual processing times may vary depending on the payment method, banking institution, and other external factors. If you’re still experiencing any issues with receiving your funds, please reach out to our support team with your account details so we can review the status of your redemption and assist you further. Thank you for your patience and for playing with us.
Elaine
Very good experience with the support team especially Marley . Marley is such a great person to help me out with all my issues. Problem solved. Thank you Marley
JerryPlaysSweeps
They immediately banned me after I requested to redeem my winnings. Their welcome offers were decent, not overly generous, but still good deals. I doubled my SC balance by playing Sic Bo. When I requested to redeem my winnings, they immediately banned me for "fraudulent conduct." When I asked for more details, they simply said no. This platform is an obvious scam, immediately booting players who win big. I bet if I ran my balance to zero, they would not have banned me. Additionally, the positive reviews are so obviously fake. I have never seen a more botted review section. Literally all the positive reviews are talking about how Marley, Lara, Melody, or whatever made-up customer support agent was so helpful with their issue. Not a single real 5-star experience with the redemption process.
Response from LuckyOne.usJul 7, 2026
Hi JerryPlaysSweeps, We’re sorry to hear about your experience, as this is not the standard we aim to provide. At this time, we’re unable to locate an account associated with this review based on the information provided. We’d like to take a closer look into your concerns, including the details surrounding your redemption request and the account action you mentioned. Please reach out to our support team directly with your account information so we can properly investigate and provide clarity. We take claims of this nature seriously and are committed to ensuring all account actions are handled in line with our Terms of Service and compliance requirements. We also want to reassure you that reviews on our platform reflect real customer experiences, and we do not generate or manipulate feedback. We’re here to help and would appreciate the opportunity to review this further with you.
Kari M.
Marley was excellent. She helped me with my verification process. Fast and efficient. Thank you Marley
Mike Settel J.
Contacted customer support and was helped by Lara. She was such a great help. Took care of everything I needed and she did it quickly. Thanks Lara !