This is by far the worst online casino I have ever played on I won $800 and they came up with everything they could to not pay me ! Don’t waste ur money at this casino! They took my winnings because they said I used a business account which is not true I have a pay card that a company sent me that they put my pay on and that’s what they considered a business account! I explain to them that the company themselves will send a letter stating that this is just a pay card that I get my payments from work on and they said that their decisions are final and they didn’t care so don’t waste your money on this casino go play a real one like mega Bonanza or real prize. Those are good casinos. I’ve been playing on those for years and they actually pay you. they don’t come up with excuses or take your money.
CL
Carislen L.
🛑My experience with LuckyOne.us has…
🛑My experience with LuckyOne.us has been very disappointing.
I requested a $107.57 redemption on September 25, 2026. The redemption remained pending, so on September 28 I contacted customer support simply to ask about the status of my money.
After that, I received an email stating that my account had been permanently closed for an alleged violation of Section 3.2.7(a) of the Sweepstakes Rules. My $107.57 redemption was also rejected, and the funds associated with my account were withheld.
I contacted LuckyOne several times and specifically asked them to explain what requirement of Section 3.2.7(a) I allegedly violated, and which AMOE card, code, or activity they considered non-compliant.
I am familiar with the rules, and I believe that my handwritten AMOE cards and codes were submitted in compliance with their requirements.
However, LuckyOne did not provide me with any evidence or identify which card, code, or action allegedly violated the rules. Instead, they repeatedly stated that Section 3.2.7(a) was the basis for their decision and that the decision was final.
They ultimately confirmed to me in writing that my $107.57 redemption will not be paid or credited to me, and that they will not accept any additional documentation or take any further action regarding my account.
I am posting this review to document my personal experience. I have kept the emails, redemption information, and documentation related to my AMOE submissions.
I believe other customers should be aware of this experience before deciding whether to use this platform.
Mi experiencia con LuckyOne.us ha sido muy decepcionante.
Solicité una redención de $107.57 el 25 de septiembre de 2026. La redención permaneció pendiente, así que el 28 de septiembre me comuniqué con el servicio de atención al cliente simplemente para preguntar por el estado de mi dinero.
Después de eso, recibí un correo informándome que mi cuenta había sido cerrada permanentemente por una supuesta violación de la Sección 3.2.7(a) de las reglas de los Sweepstakes. También rechazaron mi redención de $107.57 y retuvieron los fondos asociados a mi cuenta.
Me comuniqué con LuckyOne varias veces y les pedí específicamente que me explicaran qué requisito de la Sección 3.2.7(a) supuestamente había violado, qué carta AMOE, qué código o qué actividad consideraban que no cumplía con sus reglas.
Yo estoy consciente de las reglas y considero que mis cartas manuscritas y mis códigos fueron enviados cumpliendo con los requisitos establecidos.
Sin embargo, LuckyOne no me proporcionó ninguna prueba ni identificó qué carta, código o acción supuestamente incumplió las reglas. En cada respuesta simplemente repitieron que la Sección 3.2.7(a) era la base de la decisión y que la decisión era final.
Finalmente, me confirmaron por escrito que no me van a acreditar ni pagar los $107.57 de mi redención y que no aceptarán ninguna documentación adicional ni realizarán ninguna otra revisión de mi cuenta.
Estoy publicando esta reseña para dejar constancia de mi experiencia. Tengo guardados los correos electrónicos, la información de mi redención y la documentación relacionada con mis solicitudes AMOE.
Considero importante que otros usuarios conozcan lo que ocurrió antes de decidir utilizar esta plataforma.
Response from LuckyOne.usOct 1, 2026
Hey Carislen,
Thank you for taking the time to share this, and we understand how frustrating it is when a decision doesn't go the way you expected.
We're not able to discuss the details of any individual account in a public forum - that's how we protect every player's privacy and account security, and we apply it consistently. Mail-in (AMOE) entries are a genuine, free way to participate on LuckyOne. Any decision regarding an account is made following review, in line with our published Sweepstakes Rules and Terms and Conditions, and never arbitrarily.
We have responded to you directly regarding your account. If you wish to raise a formal complaint, you can do so through the complaints procedure set out in our Terms and Conditions.
AJ
Ashley J.
They wont pay you if you try to redeem…
They wont pay you if you try to redeem anything over 100 !!! Be aware before they scam you!
Response from LuckyOne.usOct 1, 2026
Hey Ashley,
Thank you for your feedback, and we're sorry to hear you've had a frustrating experience with a redemption.
To clear up any confusion for other players: there's no rule preventing redemptions over 100 Sweep Coins. In fact, 100 Sweep Coins is the minimum for a cash redemption. Every redemption goes through a standard review, which can include identity verification, and eligible redemptions are paid in line with our Terms and Conditions.
We're not able to discuss individual accounts in a public forum, but we'd like to look into what happened. Please contact us at [email protected] from the email address on your account, referencing this review, and our team will review your redemption and explain where it stands.
SJ
Shawn J.
They closed my account and wouldn't…
They closed my account and wouldn't approve my $1200 redemption. Stating that I used a third party payment method. But all I did was use apple pay. Why would they offer apple pay as an option if they refer to it as third party?
Response from LuckyOne.usSep 23, 2026
Hello Shawn,
Thank you for your feedback, and we understand how frustrating this situation has been.
We're not able to discuss the details of any individual account in a public forum - that's how we protect every player's privacy and account security, and we apply it consistently. Apple Pay is a supported payment option on LuckyOne, and account reviews consider more than the payment method alone. Every review is carried out in line with our published Terms and Conditions.
We know you've asked for a clearer explanation, and our team will be in touch with you directly by email.
MH
ma H.
🚨 BEWARE OF LUCKYONE.US
🚨 BEWARE OF LUCKYONE.US – MY EXPERIENCE WITH AMOE AND A PENDING REDEMPTION
I want to publicly share my experience with LuckyOne.us because I believe other players should know what happened to me.
I participated using the AMOE (Alternative Method of Entry) method; I sent the required letters and paid the associated costs to participate in accordance with the established method. I received the credits, played on the platform, and made a profit.
The problem began when I requested my redemption for 270 dollars. After playing (5 times) and winning, my account was cancelled/closed, and my redemption was not processed.
In other words, my experience was this: they accepted my participation via AMOE, I received credits to play, I was able to play and generate winnings, but when the time came to request the redemption, my account ended up closed and I did not receive the requested money. And they don't pay me all the letters.
I find this situation very concerning, and I believe it is important for anyone considering participation to know about this experience before sending their AMOE letters or playing on the platform.
I have evidence of my participation, the AMOE mailings, my account activity, and the requested redemption. I am asking LuckyOne.us to clearly explain:
• Why was my account cancelled?
• What specific rule did I allegedly violate?
• Why wasn't the corresponding redemption paid out?
• What happens to winnings obtained through credits legitimately received via AMOE?
LuckyOne.us: I expect a clear explanation and payment of the requested redemption.
I am sharing this review to document my experience and to allow other players to make an informed decision and carefully review the terms and conditions before participating.
This post describes my personal experience and is backed by the documentation I have retained.
Response from LuckyOne.usSep 22, 2026
Hello Ma,
Thank you for taking the time to write this, and we're sorry for the frustration. A closed account and an unpaid redemption are serious matters, and we treat them that way.
We're not able to discuss the details of any individual account in a public forum. That isn't us avoiding the question - it's how we protect every player's privacy and account security, and we apply it to everyone equally. What we can say plainly is this: mail-in (AMOE) entries are a genuine, no-purchase way to play; we honor redemptions that meet our Terms and Conditions; and accounts are only ever reviewed or closed in line with those published Terms, never arbitrarily.
We do want to look into your case properly. Please email us at [email protected] from the address on your account, with a reference to this review, and our team will review your entries, your account activity, and the redemption, and explain the specific Terms and Conditions provision involved and what it means for the outcome.
We appreciate the opportunity to review this for you.
SW
Sherese W.
Keep saying my number can't be verified.
Keep saying my number can't be verified.
Response from LuckyOne.usJul 29, 2026
Hi Sherese,
Thank you for your review and for letting us know about the trouble verifying your phone number. That’s definitely not the experience we want you to have.
There are a few reasons a number might not pass verification (format, carrier restrictions, or security filters), and we’d like to check what’s happening in your specific case. Please contact our support team with your phone number you’re trying to verify, and our team will review this and help you complete verification as quickly as possible.
We appreciate you giving us the chance to make this right.
CD
Cheenie D.
ALMOST NO RTP ANOTHER TRASH!
ALMOST NO RTP! WASTE OF MONEY! TRIED MYSELF 💯 TRASH SITE!
Response from LuckyOne.usJul 29, 2026
Hi Cheenie,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations.
As a sweepstakes-based entertainment platform, outcomes are determined by randomization, and it’s normal to experience both winning and non‑winning sessions. That said, we understand how frustrating it can feel when you don’t see the results you were hoping for.
We’d really like to review your experience in more detail. Please reach out to our support team so we can take a closer look at your recent gameplay and address any concerns you may have about returns or fairness.
We are committed to providing a fair and enjoyable experience for all players, and your feedback helps us identify where we can improve.
KM
Kendall M.
Mary was a great help
Mary was a great help. Great customer service, and quick solutions.