Rodney B.
I'm tentatively going with a three…
I'm tentatively going with a three because a couple of things;beo they have a good discount on coins when you first sign up but it says there's a five times play through. What? That's a bit ridiculous. Secondly you can't even play a game until you've completed the KYC, but you can buy coins. So that's a catch-22 and then I was having some trouble with the KYC. I kept getting an error message and I had to contact support and Anna was a tremendous help, she is a real credit to your organization. But I'm about to play some games and you know I'll give it a try and and if it turns out to be a pretty good casino I'll update my rating accordingly.
Response from LuckyOne.usJun 15, 2026
Thank you for taking the time to share your detailed feedback. We’re glad to hear that Anna was able to assist you effectively, she’ll certainly appreciate the recognition. We understand your concerns regarding the promotional play-through requirement and the KYC process. The play-through conditions are part of how promotional offers are structured, and we aim to make these terms as clear as possible upfront so players can make informed decisions. Regarding account access and purchases, we’d like to clarify that any coin purchases are only enabled after successful account verification. Based on our records, your account was verified 20 minutes before your purchase was completed, which is why you were able to proceed at that time. We apologize if the timing created any confusion, especially while you were experiencing KYC-related errors. We appreciate your patience during the verification process and your willingness to give the platform a try. If you have any further questions or run into any issues as you begin playing, our support team is always here to help.