lubluelu.comReviews of lubluelu.com

Finger weg von der Marke, ich hatte ein Staubsauger gekauft der nach 4 Monaten defekt ging. Der Support hat nach über 5 E-Mails mir dann geantwortet das das mein Problem sei

Terrible customer services, bought the robot vacuum direct from their official ebay store, had an issue with the water tank for the mopping, they sent me a dust tank, which cannot hold any water.... Then after multiple messages, they now just ignore me..... If you want any kind of product aftercare or warranty service..... Then based on my experiences, then you might be left feeling let down.

Total scam artists. Had an issue with the water tank, still covered by warranty. Sent several emails and no reply. Eventually they replied and said they would send a new one. One month later several emails without a response from them. I got an email to say it was 'lost in transit' and to order one from Amazon and they will refund me. Sent them the confirmation and still no refund.....

J’ai été extrêmement déçu par le Lubluelu L20 Robot Aspirateur Laveur. Après seulement 4 mois d’utilisation, j’ai dû retourner le produit, et personne ne m’a même demandé le motif du retour. Le processus de remboursement est complètement flou : je ne sais pas si je vais être remboursé, ni combien exactement, surtout si le produit a été utilisé. Ce qui me frustre le plus, c’est qu’aucune solution de remplacement équivalente n’est proposée. En réalité, ce devrait être au vendeur de m’échanger le produit défectueux ou de m’envoyer un modèle équivalent, mais au lieu de ça, je suis obligé d’acheter un autre robot à un prix plus élevé. C’est très frustrant et injuste. Une expérience très décevante qui ne me donne absolument pas envie de recommander ce produit ni ce vendeur.

ils sont aussi nul que temu , partenaire de leurs produits ,et ne répondent jamais aux questions , donc pas de solution pour une panne sur un aspirateur balai qui n' a même pas 2 mois , j'ai envoyé la vidéo montrant la panne , ils me renvoient chez temu qui me dit qu'ils contactent le fournisseur qui me dit etc etc etc cela fait 6 jours que ça dure et toujours pas de solution alors que l' aspirateur est sous garantie ...n'acheter jamais de produit lubluelu aussi lamentable que temu

Lublelue Refuses to Honor Warranty Despite Online Product Registration! I purchased a new Lublelue robot vacuum cleaner from a third-party seller on eBay, with the transaction completed through PayPal. To activate and use the vacuum, I was required to register it on the official Lublelue website. Upon successful registration, I received a warranty confirmation and access to their mobile application, which I believed established a direct warranty relationship with the manufacturer. Approximately 6 months later, the vacuum began to malfunction. I contacted Lublelue's support team, providing all necessary evidence, including video demonstrations. After a prolonged back-and-forth process (multiple rounds of waiting 2-3 weeks for a response and resending videos), the company initially agreed to a repair or replacement. Unfortunately, after another long wait and my follow-up, I received a final response in which the company denied my warranty claim. Lublelue stated that they would not provide warranty service because the item was purchased from a third-party seller on eBay, not directly from them. This position from Lublelue is unacceptable. The company requires product registration on its website for the item to be functional and provides a warranty, but then refuses to honor it, citing the place of purchase. The seller fulfilled their obligation by delivering the product. The issue lies with the product itself and the manufacturer's refusal to provide the warranty service they promised. Conclusion: Be extremely cautious when buying Lublelue products from third-party sellers. The company's electronic warranty may not be valid, and you risk being left with a faulty product without any support.

Had the S60 for a month and out of the blue it just stopped connecting to the wifi. It won't turn on or off. I've spent hours trying to sort it including following every instruction online. I've emailed support with every step I've taken and they sent a one line response asking me to reset it! I've already done this countless times. It's nearly been a week since I contacted support and I've had one reply so far. It's under warranty and I expect it to be replaced. Very very poor customer service so far. Update 11/08/25: I've still had no reply after sending numerous emails. Avoid this company at all costs.

J’ai annulé la commande et lulublue me l’a envoyé quand même. J’ai refusé la livraison et ils ne m’ont pas remboursé. J’ai ouvert un litige paypal