lubluelu.comReviews of lubluelu.com

Leider bekommt man bei Problemen/Kontakt keine Antworten.

Leider muss man ja 1 Stern vergeben, aber der ist schon zu viel. Mitte Dezember 2025 haben wir einen L20 Max gekauft und er funktionierte auch fast 2 Monate tadellos. Seither ist er defekt und trotz Garantie reagiert der Hersteller und Servicepartner nicht. Wir warten noch immer auf einen Austausch aber Lubluelu reagiert einfach nicht. Da kommt schon der Verdacht des Betruges auf. Ich würde niemandem diesem Hersteller empfehlen und die restlichen Rezessionen zeigen ebenfalls ein deutliches Bild.

After less than 1 year the L7 cordless vacuum unit began to run for 10-15 seconds and then I get the error message. I contacted CS and they made me send pics and video and said I'd be contacted by the support team. Crickets since despite several reminders. Crap product (in terms of reliability) and even worse (non) service. Go elsewhere.

I brought a lubluelu robot vacuum s1000 from Ebay only had it 2 months and its gone wrong its not communicating and keeps blowing fuses when contacting the lubluelu customer service they are not very helpful saying that there technically team are on hoilday and they will get back to you then they tell you they can't find any faults on there syterm so basically you are talking to a brick wall as they are not helpful then they write back in a different language so best to avoid this company as this is about the 6 one of the lubluelu ive had now and they have all gone wrong and to try and get your money back its a fighting battle

Bought a robot vacuum from them on their AliExpress store. Stopped working after a few weeks, contacting them they tried a few trouble shooting steps, which took a while then promised to send it a battery. Which never came, and they blanked follow up emails. Going back to AliExpress, their protection window has closed. Avoid this company.

Unbelievably poor customer service. I have been trying to sort out a replacement for my robot vacuum that started having faults in June 2025 - I have only just received a reply in January 2026 and they are being incredibly unhelpful. They have offered me a replacement, but after approving and sending them my address for the delivery, I was instructed to contact their eBay channel because that was where I originally bought the item. Only problem is, their eBay channel doesn't accept messages! I just want my replacement! I have contacted their Service@ email, their Facebook, Instagram, and Twitter and no one is willing to help. PS. the app for this company's devices also sucks

The robot vacuum stopped connecting after a year. I contacted support, and they replied a couple of times with bizarre questions (had nothing to do with my problem), then they just refused to communicate. Edit: I may have spoken too soon. Lubluelu just contacted me and says they will be sending a replacement. I will update this when they do! Update: While it did take a few weeks for response and action, Lubluelu did indeed send me a replacement vacuum. Many thanks for that!

Comprate 2 aspirapolvere e rotte dopo poco entrambe..cercato di contattare l assistenza per avere un rimborso ma niente.. nemmeno rispondono..mai più