lubluelu.comReviews of lubluelu.com

Prodotto non funzionante dopo pochissimi utilizzi.. assistenza praticamente inesistente..non rispondono.

I bought two robot vacs from this company, one had an automatic dust collector. Initially they worked well but then one kept failing to doc and stopped working. Customer service seems fine initially but as soon as it’s obvious they may have to replace something, communications stop. They simply refuse to honour the warranty. Moreover, if you go to their official website, you will only see glowing reports - turns out that they don’t publish feedback below 3 stars! In summary, this company is the worst I’ve ever dealt with and are bordering on being fraudulent.

Love the "Lubluelu L20 Max" robot vacuum cleaner and really good with very long dog hairs and cleaning (brushes might need unhairing after two or three big clearing sessions). The only issue I have is that there is incomplete information they have on their website with regards to the correct spares/parts for the L20 Max (not same for L20 or L20 Ultra) such as brush roller, side brushes, filters and mops. After several message queries via their website and Aliexpress over a number of weeks, they eventually confirmed that the parts below were compatible: accessory-set-for-sl60-sl60-plus-1-roller-brush-1-blade-brush-2-pairs-of-side-brushes-lr-side-brushes-4-hepa-filters-4-mops All part above fitted OK for a "L20 Max" (Compatible For Lubluelu SG60 SL60 SL60D SL61 / Tikom L9000 / L8000 Parts Main Side Brush Hepa Filter Mop Cloth Accessories) I am still researching the correct parts for the Dust Bag (already purchased the wrong bag "Lubluelu SL60D/ SL60 Plus/SG60/SL61" is not correct) and will update this review with my finding (should really be on supplier website/aliexpress). I strongly advised Lubluelu if they are reading the review to please update your information on your website so we can purchase the correct accessories.

The hoover failed after 6 months. Contacted customer support who made me send a video showing the issue. This was 3 weeks ago, I’ve been ignored ever since. The product looks a great buy, but I strongly advise choosing another brand if you want longevity.

Multiple issues with my robot which at the start of my complaint was only a couple of months old. I have been complaining since August and been promised a replacement which I am yet to receive, they have now stopped communicating. Shocking customer service don’t buy.

Terrible company, they don't know what they are doing over there and even don't know what they are selling!!! What a bad company and people, when I asked them for help they dragged me into even bigger problems! Provided me with totally wrong item!

Would not honour warranty!! Scam

J’ai eu un souci avec mon appareil après plusieurs échanges ils vont men renvoyer un nouvel appareil Je suis satisfaite du SAV !!! Mieux que certaines autres marques