lubluelu.comReviews of lubluelu.com

Finger weg, keine vernünftige Rücksendungsmöglichkeit, ich bin auf 15,99 € sitzen geblieben, weil die asiatische Firma Lubluelu die Sendung nicht findet oder finden will.

I purchased a Lubluelu CHYW201 Smart Window Cleaning Robot directly from their official website. Unfortunately, due to an unexpected house move, I decided to return the product. The item is completely unopened, unused, and still in its original packaging. I contacted Lubluelu well within their advertised 30-day return period. They acknowledged my return request and confirmed that I was eligible to return the product. However, I was then told that I would need to ship the product from the UK to Germany at my own expense. I could not find any clear information on their website stating that UK customers would be required to return products internationally, especially when their shipping policy refers to a UK warehouse. I asked whether I could return the product to a UK address or receive a prepaid return label. Despite following up, I have received no response. Even more frustratingly, they specifically instructed me not to send the product without return authorisation, yet they have failed to provide the necessary confirmation. What is the point of advertising a 30-day return policy if customers cannot get the support they need to complete a return? I am extremely disappointed with this experience. A simple return request has turned into an unnecessarily stressful and frustrating process. My advice to UK customers: Think very carefully before buying directly from Lubluelu. Make sure you understand where you may have to return the product and how much it could cost you. I am still waiting for a proper response and a reasonable resolution.

Shocking service, I was gifted a robotic vacuum for Christmas and loved it, I recommend to several friends how each purchase on. When my less than a year old charging station, broke I looked to buy a new one to find out they are not available in the UK, no one seems to be able to say when this part will be back in stock and you can not charge the device in any other way, rendering the vacuum useless....

Awful awful garbage. This is not an intelligent cleaning product, constantly gets stuck, constantly forget where the charger is. What a piece of trash

Comprei um aspirador portátil sem fios à cerca de 3 anos, Lubluelu Mate40, com ecran lcd touch, custou cerca de 246€. A bateria deixou de durar até 40mn, consoante a velocidade do motor que usava a aspirar, nada de dramático, teve muito uso e perdeu capacidade, agora não chega a 5 minutos em utilização normal. Lamentável, ao fim de 3 anos, não vendem bateria de substituição, passando a ser lixo o meu aspirador! NÃO COMPREM NADA DESTA MARCA, ao fim da garantia e pouco mais, não têm peças de substituição. 10/10/2026 service da lubluelu Hello, I apologize for the inconvenience. This model is sold out and has been discontinued, so we do not have a suitable battery in stock.

Am liebsten würde ich keinen Stern geben . Leute kauft euch lieber einen anderen Staubsaugroboter. Bin mit dem Gerät überhaupt nicht zufrieden und Kundenservice ist auch überhaupt nicht Kundenorientiert oder Lösungsorientiert. Keine Kaufempfehlung .

Got a robot hoover however it doesn’t acknowledge the mop function. Contacted customer service. Genuinely the worst customer service I’ve ever had dealings with. The email trail is about 18 emails long and counting and this has been for about 3weeks now. Going around in circles and all I asked was for some advice on how to get the robot to acknowledge that the mop is installed. Not worth the bother. Go and buy a Shark or Dyson Hoover.

BEWARE of this company, it is an absolute scam. I mistakenly purchased this product and within minutes I emailed them looking to cancel. Ordered at 13.49, cancelled at 13.54 same day so they could not have started the process the ship. I received back an email following a further email to chase update from a lady called Zara who said she would help -this was within 1 day, then I awoke this morning to say cancellation request was declined and it was processed and on its way. Stupidly on this occasion I did not look up Trustpilot before I purchased as the reviews are extremely bad so I am not the first and no doubt will not be the last.