Love The PainReviews of lovethepain.com

It took months and many many emails to get what I paid for. Each email made different promises on timelines. And the quality is not very good. One jersey had a stain on back side. Neither looked like what the website showed. Zippers are boldly down the front in white taken away from the jersey look. Not what is seen on website. Would never purchase again nor recommend anyone to do so. The images on website are super nice but it’s not what I received. Yuck.

Love the fit and out of the box designs! Hate the wait...but have been in contact and should have my order soon.

I had the worst experience I have ever had with a company. I placed my order in June of 2020 and only just now received it in February of 2021. Now I understand we were and still are in the middle of a pandemic. But I also ordered kits, and they were custom as well, from other small companies during this time and the communication and customer service was wonderful. One company offered to return my money because they said it was going to take more than 8 weeks to get my product. That is how you do customer service correctly. Love The Pain never once contacted me about what was happening with my order. Instead when I called them via phone, I was asked “how did you get this number”? “It is a number we have for our out of country customers”, he was polite and assured me my kit would arrive soon. This was back in July. All other communication was done via email and initiated by me. I would sometimes have to email customer service more than once before I received a stamped response telling me the same thing each time. When I asked for my money to be returned , I was ignored. Then when I finally got the kit the quality is not up to the price of $440. I have had better quality from other companies. Bottom line, I will never recommend this company to any fellow cyclists. I’m sorry I trusted them. Follow up, the response to my review from this company shows just how arrogant they must be. Instead of attempting to make this right, they go on the attack. Really unbelievable. First of all you are not the only company doing custom kits out there. As I stated in my review I ordered from two others , both of which I had a good experience with. Then you state you have numerous emails to me, that is true, never said you didn’t. What I did say is that you never reached out to me , I always had to reach out first and wait several days for a cookie cutter response. Always saying the same thing. But you go ahead and keep patting yourself on the back for a job poorly done. I’m not your only bad review. There is at least one complaint about you with the BBB

Incredible product, terrible service. I’ve ordered multiple times before, and every experience has been the same, this one in particular is not a “Covid” issue. It’s been 3 months since I ordered. I emailed to follow up and was told my item is shipping that day. It’s now been over a week since it has “shipped” and there been no tracking updates. This will be my last order with LTP. (I received a response from LTP blaming me for not paying attention to the 8-12 week turnaround time, and then blaming USPS for the delay in shipping)... "With all due respect" to LTP, the only reason I placed an order is because I received an email stating that you have invested more into operations and could guarantee a 2-4 week delivery. Don't send that email if you can't do it. I took a chance on another order, because this current experience has happened to me multiple times - as well as numerous friends and basically everyone who has left a review here. As for blaming USPS - they seem to have been able to get me the dozens and dozens of items I've ordered from other companies, so it has nothing to do with them. Take responsibility for your terrible customer experience, apologize for the service (as opposed to passive aggressive responses), and take care of your customers.

Finally got my order I placed over a year ago, and everything fits great. Not exactly 8-10 weeks, but hey, I’m just happy I received it. Fulfillment issues aside, the quality is great and everything fits wonderfully. The most recent/final time I spoke with customer service, there was a significant shift in responsiveness and willingness to help me and to make good on my order. I suspect LTP may have gotten back on top of their orders and customer service practices, for which I am thankful.

Asked on the online chat for some size help. I got an instant reply and some other help with my order. Been looking at getting some LOVETHEPAIN for ages and really excited to wear it. He even helped with rushing my order. Highly recommend.

It has been a nightmare and the worst customer service anyone can receive. When I first purchased the three items I was really happy, this was suppose to be a Christmas gift, but then two months passed and I received no emails or anything about the purchased I made. I email customer services and they said that the items were ready to shipped the next day and I mention to Pain hunter (3 not sure if that helps ) that I wanted to purchase something for my birthday but I was afraid that it would take too long, I was told that if I made the purchase she was going to ship everything next day. So I made the purchased and I wait 2 weeks and nothing until I got an email from pain hunter 2 saying that they no longer have the items. I was in shocked, how can you guys said that was going to received the purchase and then sent me that you guys are out of stock ??? Worst part is that I still HAVE NOT RECEIVED THE TWO ITEMS I FIRST PURCHASE BACK IN NOVEMBER. I only received one of the items from the first purchase and the second order I made. But the first order which is the most important because it will be a birthday gift for my husband I still haven’t received anything and I Ben waiting long enough. I really need the two first items that I purchase back in November. I been email you guys about the status but no reply. This is a waste of time and energy, I can’t believe that I’m still waiting for the first order that I made and it’s even worst when I email you guys and no response. I won’t recommend anyone to purchase anything from this website. I would like an answer about the items please. This is the answer to your reply. I understand that it takes time however I was told like I said on the review that they told me toy guys were going to ship the first order which is are a blue king pants and a race jersey. I would love if they reply back to the email that I sent 3 times already but they have no answer me.

Nice product 5 mont to dispatch