Michael
almost a year with no response
almost a year with no response. I had to keep asking where the order was. Support cannot be reached. Products look good, but the organization is a disaster.

Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Love The Pain (lovethepain.com) has 472 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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472 approved reviews, newest moderated first
Michael
almost a year with no response. I had to keep asking where the order was. Support cannot be reached. Products look good, but the organization is a disaster.
Michael
Like the bibs and shirt but took 9+ months to get them. When asking to rush the order was told I would have to pay an additional $100. Wanted them for summer 2020 but finally got them spring 2021. Again I really like the bibs and quality but took too long to receive
leon A.
DO NOT BUY FROM THIS COMPANY. They pretty much stole the money I paid for my bib. I'm leaving the country, due being in the military, and I won't have my bib I ordered. Below is a list what I went through with this company. I stop updating due to exhaustion. Keep in mind this wasn't all that I did. After the last date listed below, I sent over 5 emails asking about my product. I even googled their phone number and it went straight to voicemail, then it went to saying disconnected. They responded back once again, stating the material for the bib is 4 weeks behind. Due to my last review being to raw, I’m updating this review to provide a more accurate picture. The rating will be a neutral one. I informed the company I will update my review. I will not speak in the quality of the items until received. 12/30/2020 - purchased items 1/13/2021 - I asked about the items shipment. 1/13/2021 - LTP replied “Your order being made and should be shipping toward the end of next week.” 1/25/2021 - I asked about the items shipment. 1/25/2021 - LTP replied “Your order is in production and we estimate it to be completed early next week. We will expedite ship it then. Thank you for your patience during this crazy time we are all in.” 2/5/2021 - I sent “For the past three weeks I been told my items will be shipped next week and early next week. Early next week passed again....... I purchased many cycling clothing small companies from other countries that make on order, and received the items purchased after I brought from your company. I keep getting your company emails for discount items but I ask myself “why would I spend more money, when I haven’t received my first order in a timely manner?” 2/5/2021 - LTP replied “Your jersey is ready, waiting your bib that is still in production. Would you like to have a partial shipped to you?” 2/5/2021 - I replied “No ship together.” 2/5/2021 - LTP replied “ok.” 2/19/2021 - I sent “What’s the status on my shipment. Two weeks ago, you stated my jersey is complete and my bib was in production. What’s the status now?” 2/23/2021 - LTP replied “Your bib did not pass quality check and had to be remade.” 2/23/2021 - I replied “So with that being said, what is the estimate shipping now?” 2/23/2021 - LTP replied “1-2 weeks.” 2/23/2021 - I replied “Oh no! This is ridiculous, I custom order 4 sets of Jersey/Bibs with three different companies after the purchase from your company. Two of the companies was from overseas companies. This purchase was to test the quality, shipping, and etc. to see if your company products would fit into my clothing closet. I’m requesting a refund now. Have your company refund the full purchase of my order back to my paying account. Refund should take two weeks.” 3/9/2021 - I sent “So it’s two weeks tomorrow, since your last email stating my items will ship…… are my items shipping by tomorrow?” 3/9/2021 - LTP replied “we have your jersey ready, do you want us to ship it today? We are catching up on bibs and can ship next week. You want your jersey shipped alone today? Let us know.” 3/9/2021 - I replied “Yes, ship my jersey today.” 3/9/2021 - LTP replied “ok.” 3/9/2021 - USPS shipping label created. 3/10/2021 - Utilizing the tracking number, the package (jersey) is scheduled to be delivered 3/13/2021. 3/13/2021 - Jersey received, the item quality is good, no complaints. Deep pockets, fabric feels good. I haven’t worn it yet. 3/20/2021 - I went out of town on vacation. 4/8/2021 - I sent "Going on another month waiting on my bib.... last email (dated March 9th) stated the bib would ship next week. When will the bib ship?" 4/10/2021 - returned from vacation, received many package while away. The bib shorts wasn't one. 4/12/2021 - LTP replied "Your bib is almost ready for the remake!" 4/12/2021 - I didn't respond back but I'm very disappointed my bib wasn't immediately being remade from when it failed QC a month and a half ago. 7/30/2022 - I returned from my abroad duty and no bib. Before I left I paid to have all my mail forward to my brother's address in Louisiana. I had a lot of mail, received all my packages exempt the bib.
Response from Love The PainFeb 25, 2021
At time of purchase (prior to payment) you have to acknowledge that you know it can take 6-12 weeks or more to make items. We make these by hand in Los Angeles. In addition, we had a stay at home order in the city which caused further delays. On top of all that it has not even been 8 weeks since you ordered and your order is ready to ship and is shipping on Friday. It seems you have written a review with an agenda... for no reason but to smear a local small business. Your purchase was made during a crisis situation. We had you acknowledge possible timelines. We are meeting those. You don't have the product yet, but you go online to write this? In addition, there are no companies who do one off customs in the world but us, and non who do it in 1-2 weeks. If you feel better purchasing from China or other places overseas please do. We hope you will rethink these litigious comments and allow us to change your mind.
Alex
Beautiful design. 6 months late. Size is too tight, alas return/exchange policy is poor
Jose andres Kreysa D.
i love the brand but this is the first time I have ordered online and received my incomplete order. I hope to receive it soon :) Happy weekend!
Emily S.
I ordered a pair of bibs and had to return them for a different size. I got a response quickly to process my exchange so I decided to ask about a custom jersey to match. I sent Ben a few ideas for a Looney Tunes jersey, and it turned out INCREDIBLE! The delivery time took a little longer than originally anticipated (2 months, instead of a few weeks) but once I got the jersey I understood why. The attention to detail is stunning, and the quality is top-notch. I am so happy I decided to go for a custom jersey and I love that I have the only one!
Richard A.
I had to file a dispute with my credit card company because I never received my order for over a year. Don't buy from love the pain
Tiger L.
I love these shorts for so many reasons. I think mostly I love the innovative design with the mesh on the bottom. It feels very retro yet modern and without a doubt stylish. I actually own four pairs of these shorts but let’s face it if they were not comfortable I would never have bought another pair. I live in Florida and even in the hot weather, these superbly made shorts feel great on a run. Besides high-end design, the Run Speed Shorts even provide a hidden pocket to put your key or phone. The fabric choices are so fabulous you’ll be the envy of all the runners on the course! Tres Chic🖤