Love The PainReviews of lovethepain.com

they just do not deliver - do not order!

Ordered over 10months ago and still nothing. Every time I request an update I get either “it’s currently in production” or “your shipment was lost”. Cool looking gear, pity I don’t think it’s actually real.

If I could I would give you Zero stars. You are by far the worst company I EVER had to deal with. Lost my order , you do not follow up on anything. You do not answer email or phone calls. I ordered three Items in September of 2020 and have only received I item thus far. No Urgency , no professionalism, Literally have never seen this before and you charge a lot for your stuff. NEVER AGAIN !! BTW, please finally send me my two outstanding items

I submitted and paid for my order on 11/27/2020, with the expectation and understanding that I’d have to wait as long as 12 weeks for my order to arrive. The website says 9-12 weeks. I figured ordering ONE item at first wouldn’t be that difficult, and if I liked it during the next riding season I could then order more kit. Once the 12-week mark came and went (in February), I have checked-in numerous times about the status and shipment of my order. The order I placed 27 weeks ago. I have received only excuses or silence in reply. First, they said it shipped (no tracking number was sent) but lost in transit. Then, it was 2-3 weeks from being ready. Then, after another several weeks passed with no update, I checked in and suddenly there were delays on chamois deliveries from Italy. Then, no response at all to my last message. I have no issue waiting for custom kit. It’s not even the fact that it’s been 27 weeks (double what the website advertised) and I haven’t gotten what I paid for. It’s the excuses and the poor/nonexistent communication when I contact them. If they’d told me I was way back in line, and that it’d be another few months - that might have even been acceptable. What a colossal disappointment LTP has been.

Beautiful products that have that (hard to find in the endurance sports world) edginess. I truly hope it’s been worth the wait! My order has taken a while post-COVID as production is catching up, which is understandable. The only thing I’d suggest is putting more communication in place for customers to set realistic expectations.

Great product. Looks great and it’s a good fit. Only complaint is the time it take to receive the products, albeit, the wait is worth it.

Great product, the worst service ever

It was a horrible experience! Took almost three months to receive my order? (1 pair of bib shorts) I believe the only reason I even received my order was because I sent three or four emails. What a hassle!