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Love The Pain (lovethepain.com) has 472 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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472 approved reviews, newest moderated first
PrettyFearless
If I could rate 0 star, I would. DO NOT buy from this "brand". Placed and paid for my order in Nov'2020 but every time I asked about delivery date, they deflected and gave thousand and one excuses. Now they don't even bother to reply. Dishonest and totally not trustworthy.
Todo Para T.
Do not buy from this site. Ordered in Ene'16 . Now its 22May and still nothing.
Chris Y.
Do not buy from this site. Ordered in Feb'21 despite all the horror reviews from the web. Now its 22May and still nothing. Demanded for a refund, get some fake ticket system full of excuses. Now they are not even replying. Buyers beware. Reeks of fraud and scam this company.
Barbara
I placed an order over 300$ nearly three month ago. I was told that the delivery to Europe will take place in about 6-8 weeks. Since then I never heard from the company about any delivery problems. I wrote meanwhile 2 mails and never got a response. Worst communication I ever had. Really would like to receive my order or to be refunded. I normally buy almost everything online -also overseas- and I am used to wait for it some weeks, but never experienced such a bad customer service. Does leave a fraudulent impression...
Paul L.
Waited 18 months for garment; had probably sent 20 emails in the interim and wrong garment arrived....18 months later!! I wish it were not true. I ordered my product in December 2019. I emailed LTP many times since then and reaffirmed my order. It just arrived two days ago and was the wrong order. I suggest the Company own it’s shortcomings and work to address them rather than respite to childish name-calling. I’ve saved every single email with LTP since my order 18 months ago so I would caution against attacking your customer.
Response from Love The PainMay 20, 2021
We understand you are being told to write this farcical reviews. We are investigating this and the group spreading this nonsense.
Joe M.
Customer service was the worst I have ever had experienced. My order took over 8months to receive. After waiting 2 months for my order I contacted customer service to inquire about my order. CS told me that there were supply issues and COVID had prevented employees from working. This is understandable. After 4 months of waiting on my order, I contacted CS again and I was told that the good news is that employees are working and my order should be ready to ship in a few weeks. Great! After about 5months of waiting, I contacted CS again but CS stopped responding to my inquiries and all inquiries thereafter. If the company could just communicate and let me know why there is a delay I may be upset but I would have probably understood and would still have the expectation that I would receive my order. The lack of response from CS lead me to believe that my money was gone and I had no expectation that I would actually receive anything from Love The Pain. Unfortunately, I like the clothes but I will never buy anything from this company again and if anyone asks me about my clothing I will actively discourage them from patronizing this company. As you can see, Love the Pain's response to my review is exactly what I mean by horrible customer service. Somehow it is my fault that I am unhappy that it took over 8 months to receive my order. I expected delays and was understanding about the delays but became annoyed when CS stopped responding to my inquiries. The delivery times stated on the webpage lead you to believe that your order may take weeks to one or two months not over 8 months. This is clearly a lack of managing customer expectations. If you take a quick search for reviews of Love the Pain you will see a plethora of reviews similar to mine.
Response from Love The PainMay 20, 2021
1. This customer received their order <----- We will post their order delivery receipt 2. We have over 4 alerts regarding supply chain disruptions on our webise 3. We make to order by hand and our lead time is expressed in multiple areas including whereas a customer must sign prior to purchase.
Ewa U.
I did not receive ordered clothes. Edit: Love the Pain wrote that this is „fake reviews”. Well, I have screenshots of the order (placed in November 2020) and also sevaral answers from Love the Pain stating that it would be sent “next week”, which never happened. I also have never received any tracking number.
Response from Love The PainMay 20, 2021
We understand you are being told to write these fake reviews. We have confirmation you did receive your items, and if not you need to contact your local postal service in Poland.
Ralf S.
I placed two orders in, Jan und Feb, in sum 740$. Until today, mid-may, nothing is delivered. My eMails to customer service are unanswered or answered after weeks. 6 weeks ago, they said, my products are now in production and that I receive a tracking number "soon". I am happy to get an answer from Love The Pain (see below). But it's just not true that I received the first order. I don't know why they are writing such nonsense.
Response from Love The PainMay 20, 2021
We are sorry you feel the need or have been told to write this. We are not sure why. You ordered products during the stay at home order in Los Angeles. One of your orders already delivered and the other is shipping soon. We also have been in constant contact with you regarding these orders. What exactly is this review?