LovesacReviews of lovesac.com

Junk product, guaranteed to cause you a lot of work, a wasted paycheck, and a trip to the landfill and that added work and cost: I purchased a large love sac and when we got it, there wasn't enough fill in it. It would just hollow out in the middle and you'd be sitting on the living room floor in a hole. I thought they acted correctly in sending more fill for free, and another love sac on top of that. Who can beat that, right? Yeah right. The love sac they sent was obviously some rejected unit that had fill in it that looked like they put a 1970's couch through a shredder. You sat on foam clumps enveloped in their over priced bag that you buy separately. Same story too. Not even enough fill to sit in it without touching the floor. I'm not a 300 pounder either. I'm an average sized adult. So I call them and ask them what kind of company are they running? Instead of fixing the problem, they give me two problems. So then email communication ensues and they agree to send more fill. You know....that I have to put inside the bag after breaking into their double zipper with the inner zipper missing the handle and permanently locked in place. I had to use pliers to break that zipper. So then I'm in. I open the boxes of fill they sent and proceeded to try and fill this thing. I started all this at 6am this morning and it's 8am now. My living room looks like a foam confetti party went on a little too long and about 30% of the foam is spread far and wide through my living room and part of the kitchen. If I could give negative stars for this company, I would do it without questioning it. They offer the illusion of wonderful customer service, but that is just to mask the abysmal experience you will encounter when you get their product into your home. After that, you will regret ever taking a chance on a product that could be great, but is pure garbage. They will probably offer me more fill or another defective love sac after they see this review, but the only thing I want is my money back. These sacs are going to the dump now and we'll stick to traditional furnishings from now on. How awful, to have to write a review like this. Sad but true though.

I am upgrading my review from 2 stars to 3 stars because Lovesac did come through with their promises. They provided us the missing cushion and refunded us for the one we purchased, they posted my review to their website, they fixed the wifi problem at the El Paseo store in Palm Desert and they refunded us 10% of our total order (without me asking for it). I feel that Lovesac is endeavoring to do better and would consider purchasing more products in the future as the furniture is of good quality now that the hassle of assembly is behind us. PREVIOUS REVIEW: We visited the new Lovesac showroom on El Paseo in Palm Desert on 11/26/25 to shop for new living room furniture. We decided to purchase 2 sofas, 3 chairs and some covers for $10,000. Their payment machine wasn't working as they claimed their internet was spotty, so they emailed me a link to pay for it when we got home. I tried to pay for the furniture several times but the link was not working. So I drive back to Lovesac the following day and their machine declined my card, which made the arrogant sales clerk named Alan say to me that we must not have the funds to pay for it on our debit card. Such shade. I'm wearing earrings worth 5 times that...just saying. I drive to my bank and the clerk looks into the debit card problem, and it turns out that my bank had not honored the transaction because of the multiple attempts I made to pay Lovesac through their emailed link flagged my account as potential fraud by Lovesac. I was able to have that lifted, drove back and after multiple attempts with the spotty internet, was able to finally make my purchase. Half a day gone for me. The furniture was delivered on 12/3/25 in about 20 cardboard boxes. We hired a handyman to put them together, and after looking at some of the pieces, he declined the project because it was too difficult. We had to call another handyman service which resulted in 8 hours of labor for $500; the Lovesac folks like to say their furniture is easy to assemble but that is straight up BS. I don't really care about the $500, but we had an empty living room for 4 days while we got someone here to put them together which was an inconvenience we hadn't planned on. After the furniture was finally in place and the mountain of boxes disposed of, we see that one of the sofa cushions is the wrong size, and we are missing 2 of the pneumatic devices for the sofa. We called the store and were told that we had to go through their 800 customer service line to have the problem corrected. An hour later, we were told that we had to go through the store to have the problem taken care of. So we drive to the store and at 4:10 PM the door is locked and no one is answering the phone, even though they close at 6 PM. I even texted their staff and got no reply. We called the next day and then the next day with no answer at the store - seriously! On the third day Juan answered the phone, and he assured us he would be at the store that day. We printed out the text from the Lovesac website that says that customers with delivery problems were to take it up with THE STORE, and we rushed over to the store on El Paseo hoping that Juan would actually still be there. Juan was there but in disbelief that the store had any responsibility; he eventually agreed to get us the correct size cushion and missing accessories which he would order on 12/5/25. We called the store at 11:30 AM on 12/5 to make sure that the order had been placed but again...no one answers the phone! We called again later that afternoon, then again over the next 2 following days and literally they never answered during business hours. We broke down and ordered the missing sofa cushion online because we are hosting a large family Christmas Eve event, only to find out it won't be delivered in time. As of this day we have not heard back from Juan. Lovesac is by far the worst customer service experience we've ever had and I am amazed at how an actual brick and mortar store is closed up tight during business hours and doesn't answer their phone. Lovesac does not value your time and they will give you the worst run around of your life. This would have been a 1 star review but giving it 2 stars because the actual product is decent - l just hope we'll have all the correct pieces someday.

Read Customer Service reviews before moving forward with this brand. One of the worst transactions I have ever made. I ordered a custom City Sac with 8-10 week lead time. I was sent the insert 4 weeks ago and still have no idea when the cover is coming. It’s week 11 and their customer service department doesn’t exist. Chat, email, text no response. I assume they sent me the insert to hold me over but I have nowhere to put it. Note to self never buy an $800 bean bag again

I’ve bought multiple times from LoveSac. I have their sky grey corded velvet sactional (4 seats and 5 sides). This couch was able to “grow” with me as I moved from a studio apartment into a 1 bedroom apartment. I also have the PillowSac Accent Chair in black. It is AMAZING! I’ve only needed to contact customer service two times regarding refer a friend discounts and each time they were quick to respond and also gave me my discount both times. Lastly I love the extra 5% for hero’s (nurses, teachers, etc). I am addicted to LoveSac lol. Once I get even more space in the future, I will add even more LoveSac furniture!

Great salesmen but full of BS. Avoid, avoid, avoid! To begin, we were told it is very easy to set up - wrong!! It took five hours for our couch. The next thing is we were told it is very easy to clean off pet hair, etc. and remove covers to wash in machine - wrong!! The pet hair gets in between the fibers and is impossible to get rid of. Taking the cover slips off and on is like tackling a gorilla. This is an over-priced marketing scam - please do not buy!!

I received my Sactional within a week of ordering. Very pleased by that. The customer service was exceptional, and the showroom employees are great. However, they did tell me, a sixty something woman, that I would have no problem setting it up. There is no way in Hell that I could have done that. My boyfriend set it up and it took him 12 hours to do it himself with minimal help from me. The set up could have easily ended my relationship. It was absolute Hell and had me in tears. They did lie to me at the showroom about the ease of set up. I will NEVER take it apart again to wash the covers. It was so hard to get them on the first time. The sactional itself is beautiful and the surround sound is amazing but they need to offer set up on a 9,000 couch that arrived in 22 boxes.

I purchased my Lovesac 18 months ago and couldn’t be more pleased. Yes, it was a royal pain to construct at first, but after you build the first and second piece it’s not that bad. Getting the covers on is a work out but the finished product is exceptional. Very comfortable, the fabric hasn’t worn at all and we use it everyday and it looks great.

This product needs to be set up by the manufacturer. It is too expensive for me to spend hours setting it up myself. One if the legs came apart while I was screwing in. The fabric choices are top quality I can’t see myself removing the covers to wash after all the trouble I had setting it up.