loveaero.co is listed under Jewelry & Watches.
loveaero.co (loveaero.co) has 187 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Helen S.
I am truly impressed with not only the beautiful bracelets, but the speed in which my order arrived. Many compliments have been made and I would highly recommend. Thank you Love Aero, I’m a very happy customer 💘
Danielle D.
I placed my order on July 20 and it is now August 8 and I still don’t have my items. I pinged them on instagram after the tracking said “label created” for a week. The website says 3 days processing, 5 days processing in busy times, and 7-12 days to ship. It also says the items ship from warehouses in the UK, US, and Australia. These are lies. My order was processing for over 14 days and the shipping originated in China. I noticed after the fact that although I was constantly seeing ads for this company on Instagram, they don’t post any posts to their actual page. Had I seen that before it would be an immediate red flag. Update: eventually my items did arrive. I received at least four tracking numbers but all of my items except 1 came in one package and 1 last item arrived several days later in another package. The jewelry looks nice. The gold is very yellow but doesn’t look cheap. One of the rings I ordered tarnished after a few days and turned my finger green. Once that happened, I avoided getting the other pieces wet. Because I did like the pieces once I actually received them, I would consider ordering again if the company was more upfront about the process and shipping was more organized.
Response from loveaero.coJan 16, 2026
Hi Danielle, Thank you for taking the time to share such a detailed update on your experience. We truly appreciate the opportunity to address your concerns and are glad to hear that your items did arrive and that you enjoyed several of the pieces. Regarding delivery, our website clearly outlines that the normal delivery timeline includes both processing and shipping stages. Processing typically takes 3–5 business days from the date an order is received, after which it is dispatched for shipping. Once shipped, delivery generally takes 7–12 business days, depending on the destination. This delivery timeline is transparently published on our shipping information page, which is found on the footer of our website. In terms of shipping origin, while many orders are fulfilled from our local inventory in the US, UK, and AU there are occasions when an item is temporarily unavailable. In these cases, we ship directly from one of our international warehouses to ensure orders are fulfilled as quickly as possible rather than waiting for restocks. This can also result in multiple tracking numbers if items ship separately, which we understand can feel confusing and is something we are actively working to make clearer. We’re sorry to hear about the issue with one of the rings tarnishing. This is certainly not the experience we want for our customers, and our support team would be more than happy to help with a replacement or solution if you haven’t already reached out. Your feedback is genuinely appreciated and has been shared with our team, as it helps us continue improving. We’re grateful that you still found value in the pieces themselves and truly hope we’ll have the chance to provide you with a smoother, more seamless experience in the future. Thank you again for your honest review and for giving us the opportunity to respond. Warm regards, Love Aero Team 💘
Kendra Rozett M.
The pieces are high quality and beautiful. My issue is with the company. My first order sat in "printing label requested" for nearly a month until I pinged the company on IG. They replied with a canned answer, but my order started tracking that same day. I placed a second order and had the same experience, only this time I followed the link in the canned answer to review the shipping policy. They claim to ship all items from warehouses in US, UK, and Canada. But both my orders tracking started in China. I messaged them on IG and this time the previous tracking number no longer showed an origin in China but now showed NY. This is very deceptive and they clearly are made and shipped from China, which is fine, just be honest about it, and improve your shipping practices or change your policy to reflect longer ship times from China.
Response from loveaero.coFeb 5, 2026
Hi Kendra, Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the quality and beauty of the pieces, and we’re sorry for the frustration you encountered regarding shipping and tracking. Regarding the tracking details, there can sometimes be delays or inconsistencies in tracking updates as packages move between fulfillment centers and carrier hubs. It is not uncommon for tracking information to update late or to reflect different scan locations as the shipment is handed off between logistics partners. In terms of shipping origin, we do not claim that all orders ship exclusively from the UK, US, or CA. While most orders are fulfilled from our local inventory in these regions, there are instances when an item is temporarily unavailable. In such cases, to avoid further delays caused by restocking, the order may be shipped directly from one of our international warehouses to ensure the fastest fulfillment possible. This information is publicly available on our Shipping Information page located in the footer of our website. Both orders were delivered successfully and within our stated processing and shipping time-frame. Your first order was placed on June 25, 2025, and was successfully delivered on July 14, 2025. You may review the delivery status using the tracking link below: https://tracking.speedx.io/SPXBOS063604001312 Your second order was placed on July 16, 2025, and was successfully delivered on August 3, 2025. You may track this delivery using the following link: https://tracking.speedx.io/SPXBOS063604456281 Each tracking link includes photos as proof of delivery. To access the details, simply enter your name or ZIP code when prompted. Please note that tracking information remains available for up to 180 days after delivery. We understand how this may have caused confusion, and we sincerely apologize if the tracking updates or our communication did not meet your expectations. Your feedback is valuable to us, and we are continuously working to improve transparency and shipping practices to provide a better experience for customers moving forward. If you have any additional questions please don’t hesitate to let us know. We’re here to help, and we hope to have the opportunity to serve you again in the future. Warm regards, Love Aero Team 💘
KAY C.
UPDATE After speaking to the Customer Service Manager-my issue has been resolved-I am now in the possession of some lovely jewellery and the quality is very, very good!!! I still stand by what I said below, as companies need to know if they fall short in their customer care-but I am very happy now that this has been resolved-sometimes it's not the suppliers fault, but the delivery companies-which was Evri (who are absolutely awful, and have the delivery skills of a wet rag), 1 star has now been turned into a 4.5 star review, would have like some nice pouches to put them in though-hence the 4.5 rating Awful- They use Evri-which is you've ever had a delivery from them-you know it's hit or miss is you receive this picture of the driver holding my parcel outside my door-not there when i got home-looking at the parcel size i am doubting if it would fit through a letter box anyway contacted Love aero-totally washed their hands of my complaint-it's up to ME to chase Evri-no reimbursement or replacement goods-customer service is a massive zero so I am out of pocket for £65.00 and no goods-really, really disappointed!!!
Maria
I deleted my 1st review , I'm surprised that they sent ne a replacement after a couple of emails , I gave 4 coz I dont like the packaging how they sent me the replacement , but over all theyre helpful , the customer service as well, it was nice prices of Jewelries except for the necklace thats looks tarnish but I will try to.clean it with my cleaner but over all thank you for the replacement 😀 I will surely order more in the future.
Thea S.
I placed an order earlier in June and as of July 18x I haven’t received the order I was so looking forward to getting this order. So very disappointed
Response from loveaero.coJan 28, 2026
Hi Thea, Thank you for sharing your experience. We appreciate the opportunity to clarify the details for transparency. Your order was placed on June 21, 2025. Due to high demand, one item in your order was temporarily out of stock. To avoid further delays, we split your order and immediately shipped all available items so you could receive them as soon as possible. As soon as the remaining item was back in stock, we promptly arranged its shipment without delay. The first shipment was dispatched on July 1, 2025, and the order was successfully delivered on July 16, 2025. And the second shipment was also delivered on July 16, 2025. Although there was a slight delay, your tracking information was sent to you via email, allowing you to monitor both shipment’s progress every step of the way. To sum it all up: all items in your order were shipped and successfully delivered. We understand how frustrating delays can be and want to reassure our customers that we take these matters seriously and act promptly when issues arise. We believe we took all reasonable steps to ensure a positive shopping experience and appreciate the opportunity to clarify this for the public record. Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Love Aero Team 💘
CC
Absolutely love the quality of my pieces! They are beautiful and I can’t wait to buy more.
Bill C.
The product was shipped quickly with tracking number. Arrived on time and was packaged extremely well. The items are wonderful and as advertised. Would buy from them again!! Great job.
