We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
lousquare.com
Website
lousquare.com
Category
Smoking & Tobacco
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered it and it never even shipped complete waste of time and money
Response from Lou SquareFeb 7, 2024
Hi Jace, we sincerely apologize for the inconvenience you've experienced with your order, and we understand how frustrating it must be for your items not to have arrived.
After investigating, it appears that the delay is attributed to our logistic partners. We have been diligently trying to locate your order, but unfortunately, it seems to have gotten lost. But we will make sure to send a new order tomorrow, please if you need anything else contact us at [email protected]
CP
C P.
Great customer service and fast shipping
Great customer service and fast shipping
BK
Barbara K.
Delivered on time
Delivered on time
LG
Li G.
Bad shipping, decent products
The main issue I have is their shipping. I have ordered four times from here and all orders never took 1-3 days. it took way longer than that . it seems like Lou takes such a long time to give the package to the post office to ship. There is no reason why me as the customer should be contacting the company everytime to ask why days have passed and it’s still in pre-shipment. If they have a realistic time frame then that would be better. besides shipping, they have the best prices, flavors and brands. if they could just figure out a more accurate way to ship , Lou square would be a 5/5. would def recommend buying from brands that are more well known and popular to increase your chance of getting the best products. One order I placed were supreme vapes and all products were defective. Overall, I would give them a chance but just be open to the idea that shipping might take long !
Response from Lou SquareFeb 6, 2024
Dear Li G,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the shipping of your orders. We truly value your business and want to assure you that we are actively working to address the issues you've raised.
It's disheartening to hear that our shipping times have not met your expectations, and we understand the frustration this may have caused. We have identified a hiccup in our local pick-up logistics, which has been a contributing factor to the delays you've experienced. We want to assure you that we have taken immediate steps to rectify this situation, and we are confident that moving forward, you will notice a significant improvement in the speed and efficiency of our shipping process.
Your feedback is invaluable to us, and we appreciate your patience and understanding as we work diligently to enhance our services. We understand the importance of realistic time frames and clear communication, and we are committed to ensuring a smoother experience for all our valued customers.
Regarding the defective products you received in one of your orders, we sincerely apologize for any inconvenience caused. We have implemented additional quality checks to prevent such occurrences in the future. If you haven't already, please reach out to our customer support team so that we can address this issue and provide a suitable resolution.
We genuinely value your loyalty and appreciate your positive remarks about our prices, flavors, and brands. Your satisfaction is our top priority, and we are committed to earning back your trust.
Once again, we apologize for any inconvenience caused, and we are excited to have resolved the shipping issues. Thank you for being such a valued customer. If you have any further concerns or questions, please don't hesitate to reach out to us. We look forward to serving you better in the future.
Warm regards,
MARIA Customer Support Team
SC
Sarah C.
They arrived fast and were exactly what…
They arrived fast and were exactly what I was needing! Cheaper then if I had gone to my local vape store. Super nice having the option to just pre order
PH
Patricia H.
I placed my order and saw that the…
I placed my order and saw that the shipping address was missing lot 23. I emailed immediately and to give address correction. I emailed again the following day because I didn’t hear from them. I explained that the address was missing the lot number and it would be returned to sender. It was returned to sender and I am disappointed. I am still waiting to hear back from them. I want them to resend my order or get a refund.
Response from Lou SquareFeb 6, 2024
Dear Patricia,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order, and we appreciate your patience as we address this issue. We understand the importance of a timely response and accurate order processing, and we regret any disappointment this situation may have caused.
Upon reviewing your case, it appears there was a delay in our communication and an oversight in updating the shipping address with the lot number. We take full responsibility for this lapse in our process, and we are committed to rectifying the situation promptly.
To make amends, we want to assure you that we will reship your order immediately with the corrected address, and there will be absolutely no additional cost to you. Your satisfaction is our top priority, and we are dedicated to exceeding your expectations.
As a token of our appreciation for your understanding and to express our regret for any inconvenience caused, we will also be sending you a discount code via email for your next order.
You can expect to receive a shipping confirmation email shortly with the updated details of your reshipped order. If you have any further concerns or questions, please feel free to reach out to us. We appreciate your understanding and the opportunity to make things right.
Thank you for your patience, and we look forward to serving you better in the future.
Warm regards,
Diego. Customer Support Team
TM
Tim Mcknight J.
Outstanding I was only in the area for…
Outstanding I was only in the area for a short stint due to my wife having to come from San Antonio TX to Crestview FL. I ordered from Lou Square since I don't drive and had 8 Vapes delivered in a Tim manner. Thx again, be blessed and when I get back to SATX then when needed I'll be ordering from ya'll again, thx again and be blessed, Tim
