Erin C.
If I could give a -10 I would
If I could give a -10 I would. This company is engaging in illegal practices. Do not support. Check their website- there is no clear information on return. I had to email and ask for it. They make you return to China. That is very expensive and not easy. Then I received an email asking me to lie to customs and declare the $200 purchase as $15 so they don’t have to pay duties. And if I don’t do that, and they are charged those extra duties, they will come out of my return. These are the companies that are defrauding US companies. Stay away. Support ethical business. Happy to share email proof of this conversation with anyone. Update 1/21 After making it clear I was going to report them to Customs Authorities, Louily updated their website to add the China return address. Unfortunately, they cannot redact emails in which they tell me to commit customs fraud by underdeclaring. So no amount of trying to clarify that stance in their response is going to be helpful. They did however offer me a gift card for only 1/2 half of what I paid- refund all of my money and clean up your operations. You want to operate in America, operate lawfully.
Response from LouilyjewelryJan 21, 2026
Dear Customer, Thank you for sharing your feedback. We have already provided a new resolution via email, so please kindly check your inbox for the details. If you have any further questions or concerns, we welcome you to continue communicating with us, and we will do our best to respond and resolve the issue. We appreciate your patience and understanding, and we hope to assist you to your satisfaction. Wishing you a great day, Louily Jewelry Customer Service Team