LouilyjewelryReviews of louilyjewelry.com

I ordered a ring, but it was stacked, so I needed to exchange it for a different ring. I emailed the company about the exchange, but they only respond once a day, so I decided to call them instead. At first, they answered my calls and were very helpful, which made me feel good about the company. However, once I finalized the new ring and paid extra for 3–4 day shipping, everything changed. It has now been about a week, and I still haven’t received my ring or a proper update. I’ve called multiple times, including all three numbers they previously contacted me from, but no one answers. I’m either sent straight to voicemail, or the numbers they used no longer have service. Honestly, I’m really disappointed. I initially had a great experience with the company and really liked how helpful they were, but now I feel completely ignored. I paid for faster shipping and expected better communication, especially since I’ve been trying multiple ways to reach them.

The return policies ridiculous the rain did not fit, and it is an absolute hassle in pain in the ass to try and return the ring all the way to China you need to change your return policies to where you can return it to an address in the United States. We are very dissatisfied.

I ordered a ring that was the wrong size. I returned the item which I paid $55.05 for in shipping on 5/4/26. It was confirm received and I was told I would get a partial refund. I paid $161 for a monzonite ring set. I have never been refunded and am being billed by Affirm Fraudulent company!!! Liars and thieves

This company is a scam!! Don’t waste your money!! The good reviews are fake and they’re drop shipping cheap rings from China. The worst customer service, they won’t help you and you won’t get your money back.

I ordered a set of three rings. I paid extra for Moissanite . I sent a photo of what I wanted so there would be no misunderstanding. The ring was in their rang nothing special. Louilily made a mistake and sent me the rings in yellow gold, not white gold as requested and paid for. They are refusing to accept the rings back and replace them with what I ordered. I do not understand why a company has to b so small and not honour what I ordered. I have requested the CEO’s email address, no reply. I have requested a return slip, no reply. Once they have your money they control what happened. Very disappointed . They offered me money to keep what I have and re order. I do not want to reorder and pay more. I just want you to take back the wrong rings and send me what I ordered and paid for.

Returned the ring and never got a refund. The ring was $130 Made more than several attempts to reach out to them about the return. Even provided pictures of the return info from the post office. Only to here they were still waiting for customs. Three months later. I will never buy anything from them again. Very disappointed with your customer service.

It was an enhancement ring. They we attached too close together not allowing the another ring to slide in as they are suppose. Within minutes I contacted them for a return. Their return policy is intended to scam people out of their money. Believe the reviews do not buy from this company. Buy anywhere else. This return process is unreasonable and not ethical at best. Louily has requested I return the item and ship it with a declared value for customs less than the actual value. When I said no to declaring the incorrect value they offered me $30 for a product I paid $130 for.

I ordered from here in November 2025, and I returned my ring right after I got it. Now in June 2026, the post office sends me a note and the initial return package saying no one picked it up from customs. I contacted Louily and they said that because they didn't receive my return, they couldn't give me my money back. I am not happy, all the "solutions" if you can call it that are them offering me store credit. I am never buying from this store again, they are a bunch of frauds. Now they're saying to get my money back I have to ship the item again which is now me paying $40 in shipping. I have been chatting with Iris from customer service and nothing is being done to solve this issue. I will never buy from here again and I urge everyone else to do the same. ———————- Update based on the reply I got. They’ve only offered me store credit and have continued to do so after I told them I will never be shopping with them again. They have not at all proceeded to offer me my entire refund the same way I paid for the product. They have not even tried to over me a partial refund to my card. They just wanna give me store credit or make me shell out more money to ship it again.