LouilyjewelryReviews of louilyjewelry.com

⭐ Very Disappointed – Would Not Recommend I purchased my wife’s wedding set from Louilys Jewelry, expecting it to be something special that would last. Unfortunately, this has turned into a very disappointing experience. Less than a month after purchasing the ring, a diamond fell out. They sent a replacement, and now the diamond has fallen out of that one as well. On top of that, the ring is already starting to tarnish, and it is only four months old. Their website advertises a lifetime warranty, so I expected better quality and customer service when dealing with these issues. Instead, I am being asked to pay half the price of another ring to get a different one. The most frustrating part is that my wife absolutely loves the style of the ring. This was her wedding set, something that is supposed to be special and last for years, not something we should have to keep replacing or paying extra money for just a few months after purchasing it. I understand that things can happen, but having diamonds fall out of two rings and seeing tarnishing after only four months is unacceptable to me. A lifetime warranty doesn’t mean much if the customer still has to pay a significant amount more when the product repeatedly fails. I wanted a quality wedding set for my wife, not a constant headache. Based on my experience, I would strongly encourage anyone considering purchasing from Louilys Jewelry to think carefully and fully understand what their lifetime warranty actually covers before spending their money. Very disappointed with the quality and how this situation is being handled.

The ring looked absolutely beautiful when I first received it. I was really happy with how it looked and was excited to wear it. Unfortunately, less than two weeks later, I noticed that one of the stones had fallen out. By around the third week, a total of three stones were missing. At that point, I couldn’t really wear the ring anymore. I decided not to contact customer service for a replacement because, honestly, I was concerned that the same issue might happen again given the workmanship/quality of the setting. It’s disappointing because the ring looks gorgeous, but jewellery shouldn’t be losing stones after only a couple of weeks of normal wear. I’m not sure if I received a faulty set or if this is a common issue with this particular ring, but based on my experience, I can’t recommend it. The appearance is beautiful, but the durability was unfortunately not there. ORDER #88683

Not lab created jewelry but ok.

It was easy and quick to buy. website was pretty straight forward. however, i have wore my 2 rings sins christmas and always took them off to wash up, wash my hands, go in the bath and shower etc. but the gold has come away and how left them both silver / gold mixed. the rings aren't the best quality as they have lasted all of 2 months. I don't know if maybe silver jewellery would be better rather than the gold plated... but i'll be avoiding in the future.

DON'T TRY TO RETURN ANYTHING! I'll give two stars based on the quality of the jewelry and the entire experience itself. When we received the item, the fitment on the finger was ok but the gemstone and setting itself was MUCH larger than it appeared in the ads. Not sure if the hand model was a giant, but the thing looked like a giant broach on my wife's finger. In any case, they were receptive to the idea of me returning it (assuming I paid postage) for a full refund (less restocking fees). I agreed and paid a decent amount to send the thing back to CHINA! I received the ring from a US based address (assume it was a warehouse). I sent the item on 7/22/20 with extra protection via USPS (recommended). It arrived in China on 7/29/20. Today is 10/2/20 and tracking shows no movement and the company (Louily, I guess) will not honor the return. USPS is giving me a hard time because they say that even though I purchased the item protection that it really only protects against damage or evidence of stolen items...not the fact that it was never delivered. Ultimately, my review will tell you that I HOPE you enjoy the item you purchased; otherwise re-gift it to someone else who does because there is NO WAY you're getting your money back. Seems like a scam to have it sent all the way back to China on your dime only to be told it never got there and they can't refund you. I'm out $100's now (it was more than one item in my order). Good luck.