Lose It!Reviews of loseit.com

After paying a year subscription, the company added awful advertising and demanded a one time payment of $10 to remove them. This is not the kind of app I want to do business with. I walked away from my annual subscription and just moved on to a competitor, leaving my years of data behind. Not happy.

I’ve been using this app for about 10 years and I’ve been very happy with it in the past. But I am NOT happy with the latest update. It used to be relatively easy to find my foods (or something similar). Now it’s complicated to log almost anything. And there was no reason to move the “Done Logging” button to the middle of the screen. Please put it back the way it was!!! Updates are supposed to make things easier, not more complicated!

I've used this app for years and have always loved it. What happened with this last update? It is so awkward to use now and it no longer calculates net carbs where you can see them in the log process. I've sent several requests for guidance on this, but they just go into cyberspace somewhere.I'm going to cancel my subscription when it expires in June.

I purchased the premium plan-but what I get most is Buy the LifeTime Plan- and the program does not seem to recognize the Premium purchase.

They used to be good years ago but recently the app stopped working for me. I paid for lifetime membership and I’ve reached out 4 times in the last 3 months and have received ZERO response. Unacceptable.

Six months to a year ago, I would’ve given this app five stars. As another review mentioned I paid for a lifetime membership because I was so happy with it. To be bluntly honest I don’t know who they hired to do their upgrade to their UI bit there was clearly no QC on that project. They took the best functioning parts of the app and decided to scrap it or make it ridiculously difficult to get to. The update feels like a first launch and what they had before would’ve been the refined product. You can’t find your historical data or see averages for seven days a week a month or a year anymore. Right at the top of the screen you used to click to get a calendar and you could just scroll straight through and go back years if you wanted now it’s at the bottom of the screen and when you go in, you have to use two different drop downs to tell it if you want it by day by week or by month and then you have to select the year so you took something that was a one click operation and turned it into three or someone can only see one month at a time. Trying to go through their process to get customer service is basically impossible. It runs you in loops doesn’t really answer the question and their chat feature is only able to give you minimal answers and the places they send you to get what you’re looking for the links are not correct. One complaint that predated this update that I’ve never really cared for and had hoped they would improve is that they allow users to upload their own recipes or to upload nutrition data and I swear some of these people must be incapable of reading a nutrition label. But the app could control some of this. Why do you allow people to put in calories as per serving with no explanation of what that serving is and that is 70% of their recipes or database also it’s 2026 when you type in the name of something it doesn’t even have like proper spellcheck.

Absolutely never using this again. Whatever update to the UI they did is the worst update or “facelift” I’ve ever seen from an app. I bought a lifetime membership because I liked the features that were offered. Now those features are no longer offered. I can only see 3 macronutrients at a time. Exercise calories are FORCED at the top. I can’t see my calories for the week. It’s horrendous. I’m switching apps even though this one is fully paid for because of how bad it is.

Lose It should worry about making the app user friendly and not how many ad to come up on the app.