Lose It!Reviews of loseit.com

Response from Lose It!Sep 21, 2026

We’re really sorry for the hassle you experienced trying to submit a ticket. To help us resolve this quickly, please submit a new support ticket via our Help Center: https://loseit.zendesk.com/hc/en-us/p/contact and specifically mention this Trustpilot review. This will immediately escalate the request so our team can prioritize your account. If you need to cancel, you can follow our Cancellation Guide : https://loseit.zendesk.com/hc/en-us/articles/47274554961812-How-to-Cancel-a-Lose-It-Premium-Subscription-or-Trial?utm_source=gemini . If you're using our Help Center bot to request a refund, sending a brief response to its prompt will ensure your request goes through smoothly. Thank you for your patience while we make things right.

Response from Lose It!Sep 16, 2026

Thank you for sharing your feedback. We truly appreciate your perspective and time, as user insights help us make Lose It! better for everyone.

Response from Lose It!Aug 24, 2026

Thank you Connie for being a loyal Premium member! We are truly sorry to hear this update has caused some frustration. Please head over to our Help Center: https://loseit.zendesk.com/hc/en-us and open a support ticket with your feedback, and we will be sure to pass this information on to our product team for review.

Response from Lose It!Aug 18, 2026

Thank you so much for sticking with us for over 10 years! We appreciate your long-time support and honest feedback. Community Safety & Scam Accounts We are sorry to hear about your experience with potential scam accounts. We take safety in our community seriously. While we can't prevent users from creating accounts, please know that we act swiftly on any reported accounts, and our team monitors reports daily. We make reporting straightforward! You can review our policies and reporting steps in our Social Community Guidelines-loseit.help/guidelines Website Development & Focus Since over 95% of our users track on mobile, our small team focuses primary development there. While new web features aren't planned, we'll keep core tracking running reliably. Thanks for sticking with us for 10 years! While we understand you prefer the website, we are grateful for your feedback and for being such a dedicated part of our community for a decade!

Response from Lose It!Jun 17, 2026

Thank you for your feedback. We can totally see why that looked like a double charge, and we’re sorry for the confusion and the frustrating automated response! To help clarify: Our lifetime upgrade offer is actually calculated by taking what you just paid for the annual premium plan and applying it toward the lifetime total. Because that annual payment is already factored into the final cost of the lifetime membership, it isn't refunded separately. That said, we want to make sure your account is set up exactly right, and that you feel good about your membership. Please head over to our Help Center: https://loseit.zendesk.com/hc/en-us and open a support ticket so our team can personally review your account details and make sure everything is squared away. Be sure to mention you submitted a Trustpilot review, so we can expedite your request.

Response from Lose It!Jun 7, 2026

Thank you for sticking with us for five years, Laurie! Losing a longtime member of the Lose It! family hurts, and we are so sorry that our latest update took away the simplicity you fell in love with. We have passed on your feedback and concerns to our product team, and they are actively reviewing feedback like yours. If you have any additional feedback you like to share with our team, you can submit that here: https://docs.google.com/forms/d/e/1FAIpQLSc8Rod1Ki0-ZjGEtLuX7jTg7nS0motJa5d0y04NGvSHAGdgxA/viewform

Response from Lose It!Jun 2, 2026

Thank you for reaching out Deb, and we are so sorry for the frustrating surprise. Just to clarify, whether you signed up through the App Store, Google Play, or online via our website, an automated renewal notification is always sent out ahead of time. Perhaps it went to spam. We're truly sorry if that email somehow missed you or slipped through the cracks. Because we don't have access to your private account or payment details here on Trustpilot, please reach out to our support team directly through our Help Center-https://help.loseit.com/hc/en-us/requests/new. We want to look into this for you right away, and help you get this sorted out.

Response from Lose It!May 22, 2026

Thank you for your feedback Sally! We’re sorry for any frustration this has caused, and we'd love the chance to take another look at your account and see how we can help. Please head over to our Help Center-- help.loseit.com, and open a support ticket. Our team is ready to listen and will do their best to get things sorted out for you.