Lose It! is listed under Personal Care.
Lose It! (loseit.com) has 92 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 13 reviews with 2 stars · Clear filters
Connie H.
I’m a premium member for years. Your update is a MESS.
Response from Lose It!Aug 24, 2026
Thank you Connie for being a loyal Premium member! We are truly sorry to hear this update has caused some frustration. Please head over to our Help Center: https://loseit.zendesk.com/hc/en-us and open a support ticket with your feedback, and we will be sure to pass this information on to our product team for review.
GreenToes
The website hasn't been touched when I started using it over 10 years ago, I just use it as a basic calorie count which you can manipulate easier than other calorie tracking websites. It is famous for the plethora of scammers on there though, the moment you post on public forums they'll come for you, to either romance fraud you or some sort of pity story. The developers have long lost interest in the site and don't maintain the browser version.
Response from Lose It!Aug 18, 2026
Thank you so much for sticking with us for over 10 years! We appreciate your long-time support and honest feedback. Community Safety & Scam Accounts We are sorry to hear about your experience with potential scam accounts. We take safety in our community seriously. While we can't prevent users from creating accounts, please know that we act swiftly on any reported accounts, and our team monitors reports daily. We make reporting straightforward! You can review our policies and reporting steps in our Social Community Guidelines-loseit.help/guidelines Website Development & Focus Since over 95% of our users track on mobile, our small team focuses primary development there. While new web features aren't planned, we'll keep core tracking running reliably. Thanks for sticking with us for 10 years! While we understand you prefer the website, we are grateful for your feedback and for being such a dedicated part of our community for a decade!
Unhappy C.
I signed up for a 7 day free trial that was for an annual plan. Right as my 7 day trial was ending, I got an email offering a lifetime subscription for about 50% more than the annual plan. I checked my account and my annual plan had not updated in my account so I assumed it hadn't charged yet and paid for the lifetime plan. No where in the lifetime subscription offer did it mention the annual plan tied to the free trial. Then it cancelled the annual plan that had actually already been charged to my card but did not refund it. So I paid 80 for an annual plan and a few days later paid 125 for a lifetime membership but the 80 was not refundable. Very deceptive advertising and customer service did not respond to my answer about why. Just an autogenerated probably AI bot answer about the annual plan. Buyer beware.
Response from Lose It!Jun 17, 2026
Thank you for your feedback. We can totally see why that looked like a double charge, and we’re sorry for the confusion and the frustrating automated response! To help clarify: Our lifetime upgrade offer is actually calculated by taking what you just paid for the annual premium plan and applying it toward the lifetime total. Because that annual payment is already factored into the final cost of the lifetime membership, it isn't refunded separately. That said, we want to make sure your account is set up exactly right, and that you feel good about your membership. Please head over to our Help Center: https://loseit.zendesk.com/hc/en-us and open a support ticket so our team can personally review your account details and make sure everything is squared away. Be sure to mention you submitted a Trustpilot review, so we can expedite your request.
Kathryn P.
Do not find app easy to use once set up. Impossible to cancel the app during the free trial period. App won't recognize the subscription cancellation because there is no "subscription" during trial period so it is a scam to ding your credit card for at least the first billing period. So much for a "Free Trial".
DD
The food items in the App are crowdsourced and there is no check on them so there are errors (e.g., green salad - 20gr of protein). Also, the weight sector gets frozen. I have not been able to enter my weight for weeks now. There is no way to contact customer support to fix the bug for the weight. Yet, I have paid for the year and am already a premium customer.
Julia P.
The app calculated that I could have a modest weight loss of a pound per week at 1400 calories per day. Now that I’m eating 200 calories over a minimum of 1200 per day, I’m steadily gaining weight. This is garbage.
Shihab Shabby J.
Seriously... You have to put your age in a calender that goes back month by month?? I'm 52 years old, it'll take me ten minutes to scroll all the way back to 1972! If they make it this unusable at hello, I don't trust it'll be user friendly in the long run...
ann B.
Ordered and paid for a hula hoop still not come why do I pick the fraudulent one out of all them out there I will apologise if my hoop turns up I’m living in hopes please LOSEIT prove me wrong xxx