MS
Horrible service and company
I understand with Covid everything is wacky, but I received the wrong item and emailed them about the mix up, 6 days later I get a response asking if I would like a refund or the have them reprocess my order. I responded a few hours later asking for the item to be reprocessed and ship. Two weeks later no response or email with a tracking number for the correct item. So I went on the the chat and asked what was going on with the order and if they haven’t processed it then I’d just like a refund. The rep said I never responded to the email about whether I’d like a refund or the correct item. I sent her the screen shot of my sent email asking her the item to be reprocessed. No apology. Didn’t even acknowledge the screen shot I sent that that showed they messed up.