Jay
Complete scam refusing to refund and lying about how it works
I don't want to be that person that wishes they could make zero stars but oh my God. This company had a label made 4 days after I took the order I saw on here that it could take a little longer than that but whatever right? No. For 3 weeks they never sent it every time I reached out they said they were "reaching out to logistics" I had no other contact other than a third party until 3 weeks later the day I said I'm requesting a refund from my bank because it felt like a scam . They then sent me a picture and link to my ordered item and the shipping The ordered item link actually says I'm blocked from the website. Weirdly I'm not I can still get to it on Google but they can't even send a link right so how am I expecting my order to show up? They then kept ignoring my answers when I requested refunds repeatedly saying they would resend it which at this point I'm completely over because if I ever need to get new percolators or anything else I have to deal with this again. They then lied since I paid through sessle they told me that I have to cancel through sezzle. That's not true it's the vendors that you purchased from that have to start that process. There's still refusing to do it and just saying that they're going to resend me one if I want to essentially holding a hostage. I'm actually having to go to my bank in person to deal with this at this point do not buy from these scanning piece of shit. I would not wipe my dog's ass with their customer service. (Apparently you can't swear In these reviews but they deserve nothing but the worst)
Response from lookah.comOct 15, 2025
We apologize for the inconvenience Lookah has caused you. Could you please share your purchase address or order information? I'll help you find out the reason. If you purchased from lookah.com, we'll definitely give you a satisfactory response.