lookah.comReviews of lookah.com

The customer service is always 5 stars. But there is room for improvement on product quality control. Would rate higher otherwise.

Update on the New Mini Dragon Egg. I came to a sad conclusion about this product and it’s the coil. The coil is super finicky, it seems to only get a good hot if you play with it. I shouldn’t have to screw it in and out 100 times before I fix it for 5 minutes. It melts my concentrates and puddles in the bottom even before I can get vapor production. I at first was super excited because it has the potential to be great and then in a few weeks it falls short in heat and I think that’s the most important thing because without the right heat you really not even dabbing. It’s a sad day, now I have to find a new Product to try for Dabs.

Rig I bought was the Seahorse. Great till you try and buy new coils for it. Blame it on Trump and his tariffs as this company is listed as California us Canadians get screwed. No parts for you!

The products are amazing but the false advertising or beating around the bush for shipping is ridiculous I paid for what I thought was going to be usps priority shipping but no all that did was pay for them to actually ship it me faster which didn’t even happen, they made the label that morning never went out then on Monday it showed it’s still according to DHL “ 5:34 PM Local time EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING” and now it’s Tuesday and still hasn’t updated one I don’t even know who uses DHL anymore they are the worst and the slowest shipping company I ever dealt with USPS is way more sufficient but anyways don’t pay for “lookah priority” because you can expect that it won’t arrive for at least 5-9 days and they used ground as well. “ Service DHL SM Parcel Ground” So much for your priority shipping I don’t think I should have to pay you to send my order let alone disguise it as a faster shipping option by calling it priority most companies nearly everyone uses usps so it’s obvious you guys used that term and added lookah in front to get around the disputes of shipping which is shady. Products are good but shipping is terrible and the company is using shady marketing tactics to gain more revenue greedy, won’t be purchasing another lookah infact once this coil is done I’ll be heading to the smoke shop to find a different brand. Thanks for nothing except for the cool blue honeycomb replacement tube that has yet to arrive! Nor be accepted into the system after 5 days is ridiculous.