Kristin
Horrible Online Shopping and Shipping
Products are fine, but shipping is horrendous. Never order directly from their site. Not only is shipping expensive ($19.99 for Express, which was the only option) but they use DHL. My online order just sits in limbo for days, no update, no processing, no customer support assistance. If you see their products at a dispensary, go for it. If you're thinking about buying online, do not do it!
Response from lookah.comJun 4, 2026
Hello, We sincerely apologize for any inconvenience this may have caused and understand the difficulties you may have encountered during the delivery process. Your order has been shipped, and the USPS tracking number is 9261290277954690016766. https://tools.usps.com/tracking/9261290277954690016766 Delivery within the United States (excluding the District of Columbia) typically takes 5-7 business days after order processing. Your package is currently en route within the normal delivery timeframe and should arrive soon. Thank you for your patience and understanding. We greatly appreciate your support and hope you are satisfied with your package upon receipt. Sincerely, LOOKAH Customer Service Team