LongHorn SteakhouseReviews of longhornsteakhouse.com

Paducah place so cold one lady come in with blanket. They always have wait empty tables everywhere.The food is good can’t enjoy it the place is freezing I won’t be going there

SERVERS ARE THIEVES. My husband and I lost our daughter 2 months ago. A friend gave me a gift card to this restaurant for mothers day. We went to the restaurant the day after mothers day. Here's what went wrong: 1- We waited 25 minutes, at 2:30 in the afternoon. 2- There were 2 parties behind us who got there drinks and bread before us. 3-The server asked us if we wanted bread, we told her yes. So she brought us the bread, but still we had no drinks and of course the other 2 parties got food before us. 4- When we did get our food, I didn't realize that my chicken wasn't completely cooked until my last piece(bloody). She asked if I wanted it remade or taken off my bill (again it under cooked). Take it off the bill, please. 4- I paid with my gift card. My bill was $20.17, I tipped her $3.83. so I'll have $26.00 left on the gift card. When I checked my gift card balance it stated that I only have $24. dollars left on it. SO THE SERVER HELPED HERSELF TO A COUPLE OF EXTRA DOLLARS OFF MY GIFT CARD(HOW MANY PEOPLE IS SHE DOING THIS TOO?). SO I WOULDN'T EAT THERE UNLESS YOU WANT TO BE STOLEN FROM. THE SAD PART IS THAT AFTER ALL THE BAD SERVICE, I STILL TIPPED HER AND SHE STILL STOLE FROM ME.

My family and I came in to celebrate our twins birthday. They turned 18 yesterday. We had a wonderful experience. The food was absolutely delicious. The sweet tea was perfect , The steaks were done to perfection . And the Spinach dip was the best I have ever had . The server was really great , I didn’t get her name though. Just Thank Y’all.

Service slow, steak tough, not enough parking spaces, music too loud. Never again. Restaurant at Escorial, Puerto Rico.

Yesterday was Mother's Day and instead of battling the crowd of people to try and dine-in, I decided to order our dinner to go and do the curb side pickup. The order consisted of two steaks with two sides. Pretty simple. Pick up time was to be at 6:15. I showed up and checked in. Because it was busy I did not receive our food until 6:28. Drove all the way home to find out that only one of the steaks was in the bag. Yes, I should have checked before leaving, but I would also like to think whoever is putting the order together is making sure the order is right and all together. I then called the restaurant to explain the situation. During that time I was placed on hold for almost 11 minutes before getting to speak with a manager. We were already on our way back to the restaurant and in the front doors by the time the manager came on the phone. It was now 6:55pm when I was able to explain what happened. The remaining food had already been sitting in the containers for 30 mins getting cold and gross. The manager walks to the back to see what was going on and comes back and says "Oh well we found the steak. What would you like to do?" I asked for the order to basically be remade. By this time everything was cold and had been sitting in containers. All I wanted was to eat good quality food that we paid $50 for and tipped. The manager took our food back and said they would remake it all. We then waited for the new order and received our order around 7:15. The kid who was handing out the to go orders came up to us and gave us our order. Asked in a snarky attitude if we "would like to check it this time and make sure it's all there?" If you did your job right the first time we wouldn't be here and why treat us with a crappy attitude. When we opened the bag, truly everything looked the same and the "steak box they found" was just thrown in on its side. We were hungry and just wanted to get home and eat. Once we got to the car and opened the bag to exam further there was so much condensation in all the containers. All the labels were the same for the 6:15 pick up order. Nothing was remade. We debated going back in because knowing how they were shady and "pulled one over on us" we didn't trust them to actually remake another order and not doing something with it. Plus we were extremely pissed and it would have been heated if we went in. We got home around 7:21 and I took pictures of the food. Truly unacceptable!! We called the restaurant back and spoke with the same manager, Patricia, who was truly trying to help. She expressed that she put in a new order for everything to be remade. We expressed that the food was cold and the same food with the same 6:15 labels. She apologized and tried working with us. We knew it was her fault it was her staff. She did refund our money. We are just APPALLED that someone would allow this to happen. For the cooking staff to not give two craps and for who ever decided to just give the same bag of cold ass crappy food is a horrible person in my opinion. I don't trust the staff and I don't plan on going back. I would never support this kind of service. After reheating the meals it was now 7:49 and what a waste of time, effort, money because the food tasted awful.

I really do like Longhorn and the service is always great..my low stars is for the fact that when they are taking your order, you order your meal and the server tells you to choose 2 sides that is included then proceed to list the choices. But what they DONT mention is not all of them are included and are an extra charge. On my most recent visit in Spartanburg SC I specifically asked our server if the asparagus was included in the no charge items, he replied yes it was included. Great! So I ordered it. Fast forward to receiving the bill, there was a $2.79 charge for asparagus! Now I would have been slightly Annoyed if I had not specifically asked him! But the fact I ASKED, I was livid! I brought this to his attention and he merely shrugged his shoulders.. I paid but cannot believe he basically lied to up the check, or maybe he didn’t realize, I don’t know but a simple apology would have been good! So be careful when you order your sides!!!

Our dinners tonight were basically cold (like they had been sitting for awhile). Shrimp, Steak and Hamburgers. All the fries were cold and I sent my hamburger back and it came out well done (ordered medium) with a tiny bit hotter fries. We asked for an order of hot fries and got them after our meal was finished, but they were hot! Disappointing $100.00 dinner although I did not blame the waiter. It was busy and maybe he was too stretched.

SO I PLACED A BIG ORDER 1HR TO 2HRS AHEAD BEFORE CLOSED. NEVER AGAIN I HAVE A FAMILY OF 5 SO ANYTIME I ORDER IT'S ALWAYS OVER 100 TO $200.00. TONIGHT MY TAKEOUT ORDER WAS $185.00 MY ISSUES WERE MISSING SIDES TO 2 MEALS STEAK WAS SUPPOSE TO BE WELL DONE THE TAG SAY MEDIUM WELL. WHEN IT WAS SUPPOSE TO BE WELL DONE. MY HUSBAND EAT SEAFOOD. ME AND MY DAUGHTER ALLERGIC TO SHELLFISH SO I COULDN'T SWITCH HER STEAK.THEN MY STUFF MUSHROOMS WAS SO BURNT YOU CAN'T EVEN FEED IT TO YOUR DOG. I HAVE PICTURES BUT I DON'T KNOW IF I CAN POST PICTURES HERE. LONGHORNS IS ONE OF MY FAVORITE RESTAURANT NOW????IT'S UP IN THE AIR. MY MUSHROOMS WAS SO BURNT I TRIED ONE I COULDN'T EVEN GET A WHOLE MUSHROOM OFF THE FOIL THATS HOW BURNT THEY WERE. SO I CALLED THE MANAGER TO ADDRESS THE ISSUES. REASON WHY BECAUSE I TRAVELED 30MINS TO A DIFFERENT LONGHORNS AWAY FROM MY HOUSE WHEN I HAVE ONE LESS THAN 12MINS AWAY. REASON I STOPPWD GOING TO THE ONE BY MY HOUSE THEY HIRED A NEW CHEF WHO CAN'T COOK. SO I STARTED GOING TO A DIFFERENT LOCATION OUTSIDE MY AREA. NOW THEY JUST HIRING INEXPERIENCED PEOPLE OFF THE STREET AT THIS POINT JUST TO HAVE A STAFF. THE MANAGER AGREED TO REPLACE 20.00 AT FIRST I CALLED BACK & COMPLAINED AGAIN BECAUSE THE MUSHROOMS WAS ALSO BURNT ALONG WITH THE OTHER ISSUES I HAD ABOUT THE ORDER. ALSO I ASKED FOR THE MANAGER EMAIL SO I CAN SHOW HER THE ORDER THAT WAS UNACCEPTABLE. WELL BEFORE SHE HUNG UP SHE PROMISE TO PUT A LITTLE MORE THAN &20.00. SO AT THIS POINT THEY A JOKE. I WILL WAIT FOR THE 20.00 OR 25.00 OR WHAT EVER. AT THIS POINT I'M OFFICIALLY DONE WITH LONGHORNS FOR NOW. I'M VERY DISAPPOINTED IN LONGHORNS NEVER AGAIN. I'M GOOD...