LongHorn SteakhouseReviews of longhornsteakhouse.com

Ordered ribs on 10/16 @ Longhorn Laburnum Ave Richmond VA and they were very dry. Returned them uneatened. I’m stilll waiting for my refund which manager D said was refunded back to my bank card. I’m no longer a customer of Longhorn. Called another manager today who said he’d refund my card. We’ll see. ☹️

we recently went longhorn, a group of 9 people, after a state cross country meet. we had to wait for a waiter to come and them clock in, so we were a little annoyed but soon found out that the waiter was worth the wait. our waiter was Richard, he was kind, funny and very patience with our little boys while they were ordering. one of the people in our groups has a sever dairy allergy so he ordered a plan steak, baked potato, and steamed broccoli. he tells Richard and he is nice about it and understands however the chef accidently puts butter on the broccoli which touched his other food so they have to redo it but they kept the steak but we soon realized this so we need a new steak too, Richard said okay. the guy who was working with the steaks even came out to our table and took ownership that he made a mistake and apologized! great costumer service!!!

I had dinner there on Monday and the food tasted great. But right after leaving my stomach started to hurt and it’s been a week now and I’m finally able to get more than 20 feet away from my bathroom. I think it was the mushrooms that came with my steak. Nevertheless, I’ve been very sick.

We went to dinner on a Thursday evening. Had to try the new place in Bakersfield, CA. I read reviews and they were not good. However we had a great experience. We were greeted immediately and taken to a table in the bar. Our server who was also the bartender was excellent. She made us drinks that were just right. We ordered the Longhorn Porterhouse which is a huge steak. It was cooked perfectly and seasoned very well. The bread that comes with the meal was good too. We all had steaks and potatoes and everything was delicious. We don’t have room for dessert. The manager stopped by our table to see how our meal went. He was friendly and truly interested to see if we had a good experience. We will definitely go again. My only negative is they do not have any happy hour specials because I’d like to take my staff there for drinks and apps

A friend and I visited Longhorn’s in Louisville, Ky on Hurstbourne Lane. We had the most pleasant and accommodating server you could ask for. Her name was Alexandria M(Allie). She went well above what was expected and met all our needs. She even noticed a birthday card on the table and asked whose birthday it was. At the end of the meal, without being asked by the person I was with, Allie brought me ice cream and whipped cream in a fancy dish with “Happy Birthday” written in chocolate on the plate. She made, what started as a typical lunch date, into a special birthday surprise. Allie was very personable and was one of the best servers I have ever had. Longhorn’s is very fortunate to have such a valued employee that does the extra things to make customers have a pleasant experience. I hope that she sees this review to know how much she was appreciated!

My waitress Gabrielle at the Greensburg Pa, Longhorn steakhouse was absolutely incredible. Probably the most beautiful waitress I’ve ever seen in my life. She did such a great job. I want to 👅 🤛 her 💨 📦

Regarding the Lady Lake, FL location. First, they have terrible water there unless you buy bottled. Other surrounding restaurants have filters that make the water much better. Also, during our recent visit, they had no carbonated drinks. They said their C02 machine was broken. So I ordered iced tea, which was mixed with their crappy water. The food was good, so no complaint there. Their service is always mixed. You never know if you’re going to get a waitress who is attentive or one who comes when it’s convenient for her. We also feel that the management there is weak. We’ve had issues in the past with steak taking forever, coming out wrong, then taking forever to get redone and then nothing is done to compensate you. It’s not that we’re looking for that, but when you wait so long to get your steak done correctly that your husband is already finished eating his whole meal, it wouldn’t kill the management to at least give you a discount off that meal.

If I could rate it a ZERO I would!! The service at the Bartlett location was absolutely HORRIBLE! The manager - Pam, blamed me for the fact that I waited over an hour for my food and tried to manipulate my receipt to say that my order didn't go in until 5:30 and the receipt that she reprinted had that I was curbside. I showed my original receipt which clearly indicated that I was there from 5:02 and didn't receive my order until 6:07. I was told that construction on cabinets was happening in the kitchen and they only had one cook. The manager would not listen to me or the other consumer witnesses who informedher that I was the first one there and had been waiting although they received their orders prior to me. I supplied the guest relations with both receipts, a picture of the very overcooked asperagus and all, and didn't receive so much as an apology from the manager. I requested my money back and didn't receive that either! I am beyond disappointed in this restaurant location and will not go back to that location!! What ever happened to customer service???