LondonminiReviews of londonmini.net

Will delay you getting the car will have multiple things wrong and what a honest phone call could solve you will be feed a string of lies and get messed around until you get your refund

I would award no stars if possible. After endless excuses and delays, I asked for my deposit back.... I could note them all down here, but there's not enough room !!! The refund due is 15% of the deposit £1000.Clearly stated on invoice and in showroom. After more game playing , including illogical emails, as to why i was receiving only £100 refund I returned the money to Charles, and will now leave it in the hands of the Courts. Beware the AA website, where London MIni advertise extensively, it means NOTHING

**Avoid London Mini – Dishonest and Unreliable Dealer** At first, London Mini appeared friendly and professional, both over the phone and in person. However, once I made the payment, their attitude changed completely. I’ve had the car for less than seven months, and it has been nothing but problematic. I was assured that the car would receive a full service and health check before delivery, but that clearly never happened. On the day of delivery, the oil warning light was already illuminated, and all four wheels were scratched and chipped, despite being in perfect condition when I viewed the car at the dealership. I took the car in for an early service, and my mechanic discovered several issues: - Black rocks, dirt, and even snails in the air filter compartment. - A cabin filter filled with dirt and debris. - Pitch-black engine oil that had obviously not been changed. - Old, dirty spark plugs. - A stripped power steering hose, found while investigating an oil leak in the engine bay. - Soon after, the central locking system stopped functioning. The power steering failed within the first week, confirming that these issues existed before I received the vehicle. It is evident that the car was never properly serviced or inspected, despite the promises made to me. London Mini misled me and sold me a car in poor condition. As a first-time car buyer, I trusted them— and they took full advantage of that trust. I urge you to avoid this dealership at all costs. They are dishonest, do not stand by their word, and once they have your money, they disappear. No one should have to go through this, especially when spending their hard-earned money.

Sketchy practices, as others have described. Frequent, unexplained delays, mot not actually done, more delays, polite before purchasing, unpleasant afterwards. And isn’t it funny how so many of the 5-star reviewers of this company have identical incorrect grammar and punctuation?

I was looking to buy a Mini for my daughter for under £5,000, and to be honest, my expectations weren’t particularly high. Living locally in Hampton, I decided to visit the experts and support a local business — London Mini. They were offering a 12-month MOT and service, along with a free 3-month warranty, which felt like a no-brainer. Meeting Charles and Ben was genuinely a pleasure — both were charming and professional. With over 35 years’ experience in recruitment, I’d say I have a pretty good sense of people, and they made a great impression. They provided helpful insight into the car I was purchasing, and on delivery, patiently explained all the key features to me. Two weeks after the purchase, an engine warning light came on. The issue was resolved within two days — no fuss, no complaints — with a new sensor and plug, just in time for my daughter’s birthday. I highly recommend London Mini. I’ve noticed some reviews from people trying to haggle over what is already a fair price, but personally, I don’t mind paying for a quality car that comes with excellent service and a warranty for peace of mind.

Could not recommend Charles, Ben and the team enough! Got myself a gorgeous 4 door cooper at 27K miles! Charles had the alloys refurbed, mirror caps changed, two tyres replaced with a fresh MOT & service all before I came to collect it the following week. Really chuffed with the London Mini experience from start to finish :)

After being quoted an astronomical sum by a Main Dealer for a minor repair, London Mini carried out and completed the work for me today at a sensible cost and with great efficiency. On the basis of this experience 5* to London Mini & 1* to Main Dealer. Would definitely recommend

I spent ages looking at different car showroom for a 1.2 Mini, with low mileage, i came across London Mini, although they did have what i was looking for i left my details and the spec that i was after, a week later i had a call from Charles and he had found me what i was looking for. i received my new Mini yesterday (6-3-25) and i must say it is in amazing condition, Charles and his team seem to have a real passion for Mini's. i am one VERY happy customer