LondonminiReviews of londonmini.net

We took the car in as the boot would not open & Charles agreed to do a diagnostic and let us know the following day what the issue was. He didn’t communicate at all & when we contacted him he said he had already started the work without our authorisation. It then took him over a week to complete the work & we had to call him every day. The job cost nearly £500 which apparently included deducting the cost of the diagnostic. Completely unacceptable and we had no choice but to pay as otherwise he would not have released the car. A great salesman but absolutely appalling service levels. Avoid.

I have been conflicted about our experience but on balance it has left me feeling a little ripped off. This feels like I need to take some responsibility for allowing myself to be ripped off but the showroom is really well presented and we needed a car super quick. I think we paid way over the market price for the mini, quite a high price for a car whose head gasket has blown recently and we've been landed with a costly repair bill about 18 months after purchase. Again, that could be a coincidence due to the age of the car. During that 18 month period of our ownership the car has covered around 700 miles max. Early issues with the vehicle were dealt with rather slowly by Londonmini and we spent quite a while without the vehicle. We also incurred travel costs when picking up and dropping off the car. The boot lid issue was not fixed and we know it was an issue as the release under the back seat had a piece of string attached to it so you can open the boot manually! Overall I have not felt great about this purchase or dealing with Londonmini. I don't think I would recommend this dealer overall and always do your own research, don't rely on the salesperson as we did. Charles also said that if we ever wanted to sell the Mini he would gladly have it back. We have offered it back to him for sale (before the head gasket issue was known) and he gave us some excuse about already having the same Mini in the garage so 'not at the moment' - twice we were rejected. Not great!

I did originally leave a good review but after having the car serviced today and to be told someone had hammered the sump plug into place resulting in me having to replace the whole unit, and the filter old and worn, my mechanic said the engine had been butchered. The car I was told and as stated on my invoice had a full service by his “mini specialist” team at London mini before it left his site. Don’t trust a word he says.