LondonminiReviews of londonmini.net

Just brilliant. Thank you for all your hard work.

Avoid at all costs, The worst conman You will ever have the displeasure Of dealing with. Charles never advertises the cars with the numberplate advertised , Most of the dealers do because they’re honest. Charles charges 50% Of the purchase price as a deposit, Most other car dealers only charge 100 or £200. Because This suits Charles plan . They also lie About the service history and the MOT And service history cannot be trusted . . Please check the mini forum Mini 2 And type in Charles Sinclair And London Mini - You will find so many Customers that have been ripped off. I went with my daughter Daughter to purchase a mini, Put down £3000 deposit, Within a week Everything that was mentioned on the forum became real reality. I also had Some devastating news regarding my Company direction.called Charles very politely to say we would need to retract from the purchase. He span me loads of lies and never once offered to pay any of the deposit back. Also never sent me any of the requested car documentation. I visited on a Sunday And the service book was fully stamped, but there was no registration number at the beginning of the book. I asked Frances if there was any paper evidence of receipts. He said Charles, the boss has these stored away not in the car. We will send them to you later as he is off today.. I Asked for a copy of the V5 registration document and also the vehicle identification number. On the Sunday, none of these were ever provided. Please do not buy a car here.

Where to even start. This company are nothing but time wasters and just want your money, I put down a deposit on a car with the reg LR08 GZT. This was in December, I was advised the car would be with me within a week. Every single week there was an excuse, the truck drivers off sick, the truck has a fault, the car needs work done. It was arranged that a new MOT would be done on the vehicle due to an oil leak on the previous MOT and I advised I wanted this fixed. They advised the MOT had been completed.. this was never update on the GOV website which I questioned and they advised they’ve just not updated it yet. The communication was awful, I had to reach out to Charles for the updates myself even then I was ignored so I ended up having to call… which then they stopped answering my phone calls. I ended up placing 141 before my number for them to answer my calls. This was ongoing for a month, I finally had enough and told them to cancel it as I was no longer going through with it. Charles advised that they would take a 15% cancellation fee, which I disputed. Charles then advised me not to buy a car that has had so many problems. He advised I would get my refund within 5 working days, the refund was never received so I called yet again, they advised they’d sent it but hadn’t reached my bank and requested my bank details again. I placed through a chargeback through my bank and that was the only way I could get my refund. Don’t waste your time and money on this company.

Having now read the reviews on London Mini, I can see why I am having the troubles I am. I took the car I purchased away the same day as I was on a timeline. It had a "service due" light on the dashboard, and I agreed with Charles that I would bring it back for it's service. However, given the distance and inconvenience of doing so, I decided to have it serviced at a local garage and Charles agreed to contribute towards the cost of that service (£30), which I was happy with (or would have been if I had ever received it). Unfortunately, the local garage identified 4 serious MOT failures which I obviously had to put right. Considering the car had been given a fresh MOT by London Mini before I bought it, I was very surprised and frustrated to find out there were some very obviously MOT failures. I obviously bought the car in good faith with a new MOT and did not therefore inspect it for failure points. Naturally, I did not therefore expect to have to correct MOT failure issues. However, with safety in mind, I had the work completed by my local garage and then contacted London Mini to discuss this, and I was more than calm and reasonable in my approach. I also had additional work completed at the time, which was my choice and in contacting London Mini, I asked for reimbursement of the MOT failure items (and only those items) from the work I had completed by the local garage, since I should not have had to complete this work myself, all being MOT related failure items. Charles failed to respond to my messages and emails initially, but after multiple follow ups, refused to pay on the grounds I should have had the work completed on warranty, the very warranty for which I have no paperwork outlining what is and isn't covered, but it is likely a safe bet none of the items would be covered under "wear and tear", for example an illegal tyre, a failed ball joint, failed number plate lamps and split window wipers. I feel very strongly about the fact the car passed it's MOT with obvious remaining MOT failures which leads me to question the validity of the MOT. In summary, I know and accept London Mini is a business and therefore in it to make a profit like any business, but this should not be at the expense of safety issues and it is reasonable to expect the MOT has been completed to the correct standard, which it clearly has not been in this case. While the team seem nice enough people on the surface of it when you're actually doing the deal, based on my experience and seemingly many other bad experiences people have had dealing with this company, it is my advice to avoid them, unless you want to be potentially saddled with unexpected costs you are unlikely to get back. It is a real shame, now that I have had the unexpected work completed, the car itself is very nice. But all things considered, I would strongly advise you to avoid this company who will probably go out of business before long because they simply do not care about the customer and after service. London Mini, unless you are responding to repay me the money I am reasonably due, please don't waste yours and my time in replying, I'll see you in the small claims court instead and look forward to you settling up all the associated costs with this being an open and shut case. If you'd just been fair and reasonable, you could have saved us all a lot of bother.

STAY AWAY! Placed a deposit on a car 29th December. Received zero paperwork, no receipt of deposit, no payment terms or contract. Was told the vehicle would be ready on 5th of Jan, this date kept getting pushed back. The communication was very poor! Asked for a refund via email. Then had to chase Charles the next day and had to request a refund again. Charles informed me that I would get a refund -15% for cancellation fee. Holding me to payment terms and conditions despite never sending me the terms and conditions. Here I am over a week later still not received a single penny in the form of a refund. I'm now having to go through solicitors to try and get my money back but he already has 5 unpaid CCJ's outstanding. I'm a little relieved I never got the car because it would have been riddled with issue's and probably unsafe to drive. DO NOT PUT YOUR MONEY OR YOUR TRUST IN THIS BUSINESS!!

We took the car in as the boot would not open & Charles agreed to do a diagnostic and let us know the following day what the issue was. He didn’t communicate at all & when we contacted him he said he had already started the work without our authorisation. It then took him over a week to complete the work & we had to call him every day. The job cost nearly £500 which apparently included deducting the cost of the diagnostic. Completely unacceptable and we had no choice but to pay as otherwise he would not have released the car. A great salesman but absolutely appalling service levels. Avoid.

Thank you to Charles and the team for making the purchase of my lovely new mini completely seamless. The vehicle was available to collect in perfect time (in fact earlier then I had anticipated) and it was in immaculate condition. Charles and the team are clearly passionate about mini's and take the time to understand their customers. I have had 3 cars in my life and this is by far my favourite of all. I cannot thank them enough! Highly reccomend.

If zero stars were possible, this place would get them. Charles, the salesperson, lied about the deposit refund, promising a full refund if we didn’t like the car, then tried to charge a 15% “handling fee” after we cancelled. He sent unwanted alternative cars, issued an invoice for a cancelled vehicle, and it took over three weeks and repeated chasing to get a partial refund £712.35 short of what we were owed. We’ve now filed a court claim. Avoid this dealership and Charles at all costs.