Sarah W.
Excellent support, improving experience for international travel
Lola's support team are among the best I've used - very responsive and helpful. I'm a very thorough person, and I hugely appreciated their attention to detail when helping me to book my flights. The search function can be a bit slow, and sometimes flights that I can find by going directly to the airline don't appear. (However, their super support team were able to book me on the exact flights I wanted.) When a delayed flight meant I would miss a connection, I had to re-book directly with the airline. Other people's experience has been that Lola have re-booked on their behalf, but I think that this may not have been possible for me (yet?) because I was flying internationally. My company are able to enter credit card information for me to use, so I no longer need to be reimbursed when I travel for work.