Lola.comReviews of lola.com

Working for a company of 200 employees, many of whom are international, can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent! This is also very beneficial in case of a crisis in a certain part of the world. Additionally, everything about their customer service is also absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well! I do hope they implement the feature to book multiple people are once, as well mixing airlines and booking multi-city flights!

My experience with Lola was amazing. Not only was it super easy to browse and book flights/hotel accommodations but the customer service is the real highlight. I had to cancel my reservations / flights and within a short period of time my Lola agent was able to refund my hotel and credit my flights for future travel.

Customer Service is Great! I have used Lola at a few companies and the best advantage is that it tracks your individual frequent flier info but you can charge to a company card. So much better than booking on your own. I love their customer service. I had a really tough situation with an airline and Lola was able to solve it.

Multi-city, multi-leg flights and hotels for our company canceled due to weather, and Lola has been nothing short of amazing with accommodations, flight and hotel changes, and helping manage a complex matrix of international travel logistics. Good to know we're in good hands.

Not only does Lola meet the needs of the finance organization but it actually leads to a really really good experience for the traveler so you’re winning on both sides.

Your customer success team is A+ Very responsive and courteous. The product works and is easy to navigate. Still feels like it's missing some features.

We use this software in our company and it is great to allow our staff members to book their own flights and hotel accommodation. The company is able to put in policies around what flights / accommodation is allowed to be booked (ie. the cheapest flight +/- 5%, etc). The company can also put in their payment details, so then staff are able to book their flights & accommodation through the company payment details. Last, Lola support are responsive and very helpful as well.

I have been using lola.com for some time now and every time it exceeds my expectations. Simple, intuitive & no-nonsense web platform, timely notifications of gate or flight time changes and an excellent customer care team. I'll shout from the rooftops to recommend Lola to everyone :)