Lola.comReviews of lola.com

Excellent service but can sometime find better rate other places and inconsistent usage of loyalty programs

Employees complained about sluggish interface, inability to book mixed class round-trips, no rental cars (now fixed), among other things.

I like using this platform but there is functionality that doesn't exist that would benefit our team. We would like to be able to book for multiple travelers at one time (flights and hotels). We would like a more robust reporting capacity with invoices attached to each transaction for expense purposes. Thank you for allowing us to finally book our own rental cars. We would like to be able to book amtrak on your platform. Your online customer service while always friendly is tragically slow and if someone needs to actually call your customer service you have to really DIG to find that number. The onboarding experience wasn't smooth and there wasn't any traveler adoption activated by lola's team. We aren't even sure who our account manager is!

Many of your rates are higher than if I booked directly through the hotel or airline.

Great app, but your travel confirmation emails with the attachments don't get scanned by apps like Tripit. Should be a simple format change-- When I forward the regular confirmations from airlines like Southwest they get scanned and ingested fine.

I was told repeatedly I would be able to check a bag and Lola would be able to pay for it, but I have had to pay myself and get reimbursed every time. (And a couple times I couldn't get reimbursed because neither Lola nor the airline responded to a request for a copy of the baggage receipt that I requested.) It seems like whenever I contact someone at Lola, they are starting from scratch without any records of my previous conversations or requests, and they often say they will be able to do something at the time of check-in and then when that time comes, they say it can't be done. The people I have interacted with have been very pleasant and nice but not super helpful.

I can say that I like Lola overall. I have made many suggestions and my suggestions have not been made. It makes it very difficult to view the name of trips. In our world we charge clients for the cost to travel there. When I pull up the trip in the flight report I see the amount of the trip and all the details but not the trip name that the employee named it. I then have to find the date they are traveling and then switch to the "traveling" tab and change to the day they are traveling to get the name of the trip so I know who to bill. There has to be an easier way. We have had complaints about the seat selection from Lola. We have had complaints that when they check into hotels, they front desk staff says they are checking in and looks like you booked through expedia. We have a company Hertz account and have an account where we pay for the employees rental. We can not figure out how to add that to the company profile so they dont have to pay for their own cars. The customer service is great and have heard nothing but great things about that.

Lola is a great platform but definitely still needs some revisions. What I was sold on and what actually is happening are different but not enough for me to give up on it. I can still get cheaper pricing on some travel elsewhere but the convenience of using lola and having all information about at trip in one spot is quickly outweighing the negatives of that. Customer service is very helpful and also takes into account my suggestions on things that could be changed. I look forward to continuing our work together.