Lola.comReviews of lola.com

4.3214 reviews
Activities & Tours
One Financial Center, 20th Floor, Boston, Massachusetts

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Lola.com

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About Lola.com

Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.

Lola.com (lola.com) has 214 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: lola.com
Category: Activities & Tours
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lola.com reviews

214 approved reviews, newest moderated first

Rebecca Von E.
Jan 10, 2020
We've been very happy with Lola.com
We've been very happy with Lola.com. My only complaint is they do not always display the least expensive option.
Vincent P.
Jan 10, 2020
Fast easy!
Fast And easy!
Rachel D.
Jan 10, 2020
Great Service
Great Service
Matt
Jan 10, 2020
Use another app
Lola provides nothing to the travel consumer that other sites are not already providing and better. There is no rerouting assistance when connections are missed. The fares are higher than booking direct. Frequent flyer program benefits are diminished. Lola would have to significantly retool itself to be a viable product.
Response from Lola.comJan 10, 2020
Hi Matt, We are really sorry you’ve had this experience! Our 24/7 service team is there to help with any disruptions, but it seems there was an experience during a missed connection we may have failed. We sincerely apologize! We have access to a large amount of inventory however, we don’t have basic economy flights at this time, which is the lowest fare cabin class. Lola is fortunate to have a really talented team here which means our product is constantly enhancing. This feedback is extremely important to us. We’d be very interested in connecting to dive deeper into your feedback, Matt. Please reach out to [email protected]. -The Lola.com team
MC
Jan 10, 2020
Need better ability to change flight
Need better ability to change flight, need better customer service with live contact.
Response from Lola.comJan 10, 2020
Hi MC, Thank you for taking the time to review Lola. We’re really sorry you haven’t had a great experience with changing flights. Right now, flight changes are going through our 24/7 service team, who are live contacts! They can be contacted via chat online or your mobile app, as well as calling in. We’d love to connect with you to discuss this in more detail about your experience! Please reach out to [email protected]! -The Lola.com team
Megan
Jan 10, 2020
Things to fix...
The signup process just didn't work when I went to accept my invite. Reaching out to customer support didn't provide any answers and it took hours to just sign up for an account.
Response from Lola.comJan 16, 2020
Hi Megan, Thank you for your feedback. I'm sorry that your first impression of Lola was not pleasant. We're constantly working to improve the user experience across the board. Please feel free to contact Customer Success at Lola ([email protected]) if you have any questions or concerns. Thank you, The Lola.com Team
Russell
Jan 9, 2020
It's not a good site to find travel…
It's not a good site to find travel options, and the emails it produces can't be consumed by TripIt. If it wasn't mandated as a tool for work, I wouldn't use it.
Response from Lola.comJan 10, 2020
Hi Russell, Thank you for taking the time to review Lola and this feedback about Lola working with TripIt. At Lola, we have our own mobile app that will manage all your bookings. Through our app, you can book travel, see itineraries and chat into our 24/7 service team, which is why we encourage all travelers to use Lola’s app. As a Lola user, we’d love to dive deeper into your experience with finding travel options to help improve. Please reach out to [email protected]! -The Lola.com team
Bryan F.
Jan 9, 2020
Changed my chosen flights without saying anything
I’m really not a fan. Despite picking criteria for my flight to get to a business meeting on time, Lola changed me to multiple flights that would mean I miss my meeting. If I didn’t question why I had six flights to pick seats for instead of two, I would have been screwed. I tried several times, checked the filters, made sure I picked the flights I wanted, and it kept changing them without telling me. I don’t have time for that. Oh, and it cost more than what I chose! Much easier to use any number of other travel sites. I don’t get what people love about Lola, but this was a non-starter for me.
Response from Lola.comJan 10, 2020
Hi Bryan, Thank you for passing along your feedback! We hear you loud and clear. We will be releasing updates this month to improve our flight results to better suit all of our travelers. If you would like more info, please don't hesitate to reach out to [email protected] so we can connect. The Lola.com Team

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