Happy with turn around time on the test. They shipped it fast. I took the test Saturday night, and I got my result via email Monday morning at about 1 AM (super quick!).
That guy complaining about Lofta giving him a diagnosis when he DIDN'T SLEEP basically defeated the WHOLE purpose of the test and the way it works by staying awake (why the heck would you even do that? smh).
I am not associated with lofta and was neither paid nor asked to do this review. just reporting on my experience and knowledge about how WatchPAT works.
GO
Gordan
Lofta is as dishonest as they come
Lofta is as dishonest as they come. Their test device gave me false results claiming I had sleep apnea when during my whole 4 hour test I was awake on the phone. I said I need to retake the test because of that fact. They said their test proves I had apnea and I was mistaken that I was awake. Told me to dispute with my cc company if I wanted but they would do nothing else to address my false diagnosis. I believe the diagnose everyone and prescribed cpap treatment for a kickback from Resmed.
PN
Private N.
After sales support horrible (and they try to charge too)
I found it very easy to buy a ResMed CPAP machine from Lofta. However, after sales support was horrible. They stated incorrect information reagrding secondary insurance, tried to charge me for basic support ($40 consultation) and when I did get support they didn't know which products worked with which systems. What a mess. it's clear in my case they were confused and need product training, so watch out!
SH
Sandra H.
Ordered Watchpat paid extra for…
Ordered Watchpat paid extra for expedited shipment. Transmitted overnight study on 21 Aug 5 AM, recieved message, "results in 12-24 hours" It is now day 10.
3 emails, 3 phone calls was told, "I will get an answer for you today." It is now 30 Aug, no response. Previous experience in 2023 was excellent. 2025 all I can say is: Run, don't purchase. They are gaslighting customer.
JA
Janis
Lofta sent me a bad Fed ex label for a…
Lofta sent me a bad Fed ex label for a return. Never received the return I sent and now out 600.00. They won’t put in a ticket to Fed Ex to investigate. Horrible customer service!!!! Because they said they never received it my credit card company will not credit me. This back and forth has been going on for a couple of months.
Beware do not purchase Anything from Lofta!!!
AM
Annie M.
Fast, responsive, competent
From doctors appointment to receipt of monitoring device to home sleep study to results to ordering CPAP - 6 days. I expect CPAP machine in 2 more days.
Compared to my regular physician which was 4.5 months through the same steps (clinic study) and an additional 6 weeks are anticipated to get Medicare approval and then receive CPAP. Customer service at Lofta is excellent. Prices are reasonable if you are self-paying.
PO
P O.
Lofta worked great for me, for a part purchase
Ordered the ResMed AirSense 11 Air Outlet (PN 39220). Surprisingly, my regular supplier informed me that this piece, though absolutely critical to machine function, isn't considered by insurance (at least mine) to be a "consumable" like pretty much everything else (facemask, hose, filters, water tank, etc., etc.). Huh? First, your machine won't work w/o it - it's the interface between the machine and your tubing! Second, it's plastic and silicone, it's removable and breakable. I remove mine every week and clean it b/c it's part of the air circuit that I breathe from! Since it is so critical, I felt that I should have a spare, so if it did break, I could replace it immediately. So I began a search to find a good price. When I compared price + shipping, Lofta came out great. This was my first experience with the company, and unfortunately there were a fair number of negative reviews, but most seemed related to the whole CPAP machine, sleep testing, etc. Can't speak to that since I got my machine and usual consumables from a local firm. I just needed a PART. Ordering process was very straightforward, "Amazon-like," meaning easy and clear-cut. Communication from Lofta was excellent - immediate confirmation of order, very quick notice of shipment, notice that package was about to arrive, and a final notice that it had arrived. Packaging was excellent and appropriate for the piece. It's a real, bona fide ResMed part (sealed in their packaging), looks exactly like what I've got. Bottom line, for a part, for me, this was an excellent experience. Price + shipping was best I found (found other places with better price, but simply absurd shipping cost so bottom line was awful); Lofta's shipping price was not unreasonable and commensurate with other prices I've seen for similar size items, the shipping was FAST, delivery was FAST, communication was EXCELLENT and the part appears to be quite legitimate, not some cheap knock-off. Thanks! If I need something like this again, I'd definitely search Lofta.
DC
Disgruntled C.
Company uses physicians that are not…
Company uses physicians that are not state side. Dr will not speak to you unless you pay extra, despite advertising that implies you actually get to see a doctor.
Ultimately lofta and their "contracted" physicians gave an conflicting sleep apnea diagnosis and they refuse to clarify the wording on the prescription and diagnosis to alleviate confusion. My advice is to not waste your time or money on this watered down, pathetic excuse of a sleep study.
