lofta.comReviews of lofta.com

I was looking to buy an Air Mini and the connections to use my own tubing were confusing at best. I waited on hold both telephone and chat on the CPAP Store and tried navigating their website but clearly they were doing bait and switch techniques and I couldn’t get a straight answer. I decided to look further down the Google list and Lofta was advertising about the same deal so I gave them a shot. Answered my call within 30 seconds. The gentleman (Mike) was extremely knowledgeable about my situation and I ended up paying (with a bunch of extras) about $100 less than other advertised prices. He was very pleasant and helpful and we completed our deal in less than 20 minutes. I rarely have that kind of experience. Highly recommend Lofta.

I can't say enough good things about my experience with Lofta. From the very beginning, every step has been smooth, fast, and genuinely customer-focused. The at-home sleep test arrived quickly, and I had my results back remarkably fast — no long waits, no runaround, just a clear and convenient process from start to finish. The LoftaCare benefits have been fantastic. Being able to try three different masks took all the guesswork out of finding the right fit, which anyone starting therapy knows can make or break the experience. It's the kind of thoughtful benefit that shows they actually understand what patients need. What truly set them apart, though, was how they stood by me when it mattered most. When my device had an issue and the manufacturer declined to cover it under warranty, Lofta stepped in and took care of the repair for me. That kind of advocacy — going to bat for a customer rather than pointing fingers — is rare, and I'm deeply grateful for it. Communication throughout has been excellent. Every person I dealt with was responsive, professional, and kept me informed at every stage. I always felt like a valued patient, not a ticket number. If you're considering Lofta for your sleep therapy needs, I highly recommend them. Outstanding service, great benefits, and a team that genuinely has your back.

They've finally assisted me! Lofta does NOT honor their Return policy or loftacare policy. DO NOT DO BUSINESS THIS LOFTA. They claimed they didn't receive my return while fedex %100 confirms that it was delivered to them and tracking shows as such.

Excellent customer support, honest, and competitively priced. Sleep test was extremely easy and result walkthrough was comprehensive. Would highly recommend- one of the best provider experiences I’ve ever had!

Adjusting to a CPAP has been challenging, and I have felt supported by LoftaCare reps every step of the way. I have NOT experienced the same challenges as others here. Lofta has shipped everything quickly, even going so far as to ship overnight without me paying them extra to do so. Their support team has been actively working with me to help me get my set-up right. So far, Lofta has exceeded my expectations all the way around. They get a big thumbs up from me.

Happy with turn around time on the test. They shipped it fast. I took the test Saturday night, and I got my result via email Monday morning at about 1 AM (super quick!). That guy complaining about Lofta giving him a diagnosis when he DIDN'T SLEEP basically defeated the WHOLE purpose of the test and the way it works by staying awake (why the heck would you even do that? smh). I am not associated with lofta and was neither paid nor asked to do this review. just reporting on my experience and knowledge about how WatchPAT works.

From doctors appointment to receipt of monitoring device to home sleep study to results to ordering CPAP - 6 days. I expect CPAP machine in 2 more days. Compared to my regular physician which was 4.5 months through the same steps (clinic study) and an additional 6 weeks are anticipated to get Medicare approval and then receive CPAP. Customer service at Lofta is excellent. Prices are reasonable if you are self-paying.

Ordered the ResMed AirSense 11 Air Outlet (PN 39220). Surprisingly, my regular supplier informed me that this piece, though absolutely critical to machine function, isn't considered by insurance (at least mine) to be a "consumable" like pretty much everything else (facemask, hose, filters, water tank, etc., etc.). Huh? First, your machine won't work w/o it - it's the interface between the machine and your tubing! Second, it's plastic and silicone, it's removable and breakable. I remove mine every week and clean it b/c it's part of the air circuit that I breathe from! Since it is so critical, I felt that I should have a spare, so if it did break, I could replace it immediately. So I began a search to find a good price. When I compared price + shipping, Lofta came out great. This was my first experience with the company, and unfortunately there were a fair number of negative reviews, but most seemed related to the whole CPAP machine, sleep testing, etc. Can't speak to that since I got my machine and usual consumables from a local firm. I just needed a PART. Ordering process was very straightforward, "Amazon-like," meaning easy and clear-cut. Communication from Lofta was excellent - immediate confirmation of order, very quick notice of shipment, notice that package was about to arrive, and a final notice that it had arrived. Packaging was excellent and appropriate for the piece. It's a real, bona fide ResMed part (sealed in their packaging), looks exactly like what I've got. Bottom line, for a part, for me, this was an excellent experience. Price + shipping was best I found (found other places with better price, but simply absurd shipping cost so bottom line was awful); Lofta's shipping price was not unreasonable and commensurate with other prices I've seen for similar size items, the shipping was FAST, delivery was FAST, communication was EXCELLENT and the part appears to be quite legitimate, not some cheap knock-off. Thanks! If I need something like this again, I'd definitely search Lofta.