lofta.comReviews of lofta.com

I had a frustrating experience with Lofta’s sleep-test reporting. I was told I had “moderate OSA,” but when I asked for my complete sleep-study report and the underlying AHI data used to reach that conclusion, I was not provided it. Patients should be able to see the full results behind a diagnosis—especially from a company that also sells treatment. Providing only a limited summary while refusing to share the complete report feels misleading and lacks transparency. I also felt rushed through the follow-up call. The Lofta representative did not clearly explain the results or send the detailed report I requested. Without the complete report, it is difficult to bring the information to another provider for an independent opinion. I’m not claiming the test was fabricated, but I do not feel I was given enough information to independently understand or verify the diagnosis. While being spammed with emails and text to buy their equipment. What a horrible deceiving company.

I can't say enough good things about my experience with Lofta. From the very beginning, every step has been smooth, fast, and genuinely customer-focused. The at-home sleep test arrived quickly, and I had my results back remarkably fast — no long waits, no runaround, just a clear and convenient process from start to finish. The LoftaCare benefits have been fantastic. Being able to try three different masks took all the guesswork out of finding the right fit, which anyone starting therapy knows can make or break the experience. It's the kind of thoughtful benefit that shows they actually understand what patients need. What truly set them apart, though, was how they stood by me when it mattered most. When my device had an issue and the manufacturer declined to cover it under warranty, Lofta stepped in and took care of the repair for me. That kind of advocacy — going to bat for a customer rather than pointing fingers — is rare, and I'm deeply grateful for it. Communication throughout has been excellent. Every person I dealt with was responsive, professional, and kept me informed at every stage. I always felt like a valued patient, not a ticket number. If you're considering Lofta for your sleep therapy needs, I highly recommend them. Outstanding service, great benefits, and a team that genuinely has your back.

The sleep testing process went smoothly and was very efficient. Unfortunately, everything after that was a nightmare. I paid for overnight shipping on my CPAP machine, but FedEx was unable to complete the delivery because of construction in my hallway. There were multiple accessible entrances to the building, so this should not have been an issue. Over the next week, I was repeatedly told delivery would be reattempted, only to eventually learn that the package had been returned to Lofta. I contacted customer service and requested that the machine be reshipped. Weeks later, after hearing very little, I followed up and was told it was ready for pickup at an address that does not exist. Now I am being told it was picked up from a different address entirely. At this point, it has been nearly a month and I still have neither the CPAP machine nor a refund. Stay away from this place.

So I get the sleep test which is fine - customer service is quick. Then I get a report which says I have mild sleep apnea. THEN I get an email which says "A prescription was not provided as your study was a normal study. Your results have come back normal and you do not have sleep apnea based on the sleep study report. Sleep apnea is diagnosed based on a metric called AHI (Apnea Hypopnea Index). Apneas and Hypopneas are complete or partial airway closures that last 10 seconds or longer and cause a 3% or more drop in oxygen levels. Due to the nature of your normal outcomes, no further action is required on your end. A prescription for treatment has not been authorized at this time" SO WHICH IS IT? do I have apnea or not???

They've finally assisted me! Lofta does NOT honor their Return policy or loftacare policy. DO NOT DO BUSINESS THIS LOFTA. They claimed they didn't receive my return while fedex %100 confirms that it was delivered to them and tracking shows as such.

Excellent customer support, honest, and competitively priced. Sleep test was extremely easy and result walkthrough was comprehensive. Would highly recommend- one of the best provider experiences I’ve ever had!

My wife purchased a CPAP machine for me from this company, unaware that I had previously tried one and found it unsuitable. We promptly contacted them to initiate a return. The company assured us that a full refund would be issued upon receipt of the product. Despite this, I had to follow up via email five times and by phone twice to inquire about the refund status. Yesterday, after another call, a representative confirmed that the refund would be processed to the original payment method and that I would receive an email confirmation. No such email arrived. When I contacted them again today, I was informed that they would instead issue a gift card. This inconsistent handling raises serious concerns about the company’s practices. I strongly advise against doing business with them to avoid similar frustrations.

Adjusting to a CPAP has been challenging, and I have felt supported by LoftaCare reps every step of the way. I have NOT experienced the same challenges as others here. Lofta has shipped everything quickly, even going so far as to ship overnight without me paying them extra to do so. Their support team has been actively working with me to help me get my set-up right. So far, Lofta has exceeded my expectations all the way around. They get a big thumbs up from me.