LOFTReviews of loft.com

Absolutely unacceptable experience – discriminatory and disorganized. I placed an online order with Loft because they don’t carry plus sizes in-store — which is already incredibly disappointing and exclusionary. Moments after placing my order, I noticed that the shipping address was incorrect. I immediately contacted customer support via text, only to be told there was nothing they could do until the order shipped and I’d need to deal with UPS directly. When the order finally shipped, I contacted UPS with the tracking number — only to find out that Loft, not UPS, is the only party that can make address changes. So I call Loft, and after waiting on hold for 30 minutes, I give up and try texting support again. Their response? Wait until the package is delivered to the wrong address and then we can talk about a refund. I flagged this issue the moment the order was placed and made every attempt to correct it — and Loft did nothing to help. For a company that already makes it difficult for plus-size shoppers to find clothing, this level of customer service is insulting. You’re telling me that a mistake caught within minutes can’t be fixed, and my only recourse is to let it be delivered to the wrong address? This entire experience was a nightmare. It’s unacceptable, unethical, and reeks of a company that doesn’t care about its customers — especially those already marginalized. Shop somewhere.

Tricky unobvious pricing, although there are some good items. Be careful.

I placed an order on May 4th (Sunday night). I immediately noticed it was using an old and incomplete billing address to ship to. I immediately sent an email to them asking them to change the shipping. No response. Monday morning I used their chat line after waiting for 32 minutes to get someone. The person on the chat said they would try to change it but that it would have to wait until a tracking number was assigned. What?? Tuesday comes and I notice it still isn't changed, so I contact the chat and asked why it isn't changed especially since it is still processing. Mind you, the order is still processing. On Friday, Friday! One item gets a tracking number, so I contact their chat again only to be told they will try to change it. This person suggests I contact USPS to get it changed. That costs money! I am not paying USPS to reroute multiple packages. Amazon can change the same day!! I got nowhere with the person on the chat, so I called their 800 number and waited. I had been dealing with this for an hour at this point just on Friday!! I get through, finally, and am told they will try once it gets to USPS. One item out of my order has shipped! The rest are still processing! They haven't changed the address at all! This morning (Monday), I get notified that the one item will be delivered tomorrow (Tuesday) TO THE WRONG ADDRESS!!! The other items still haven't shipped. One of the items is a dress I was supposed to be wearing to my daughter's graduation this Sunday. The person with the very heavy foreign accent told me that I would just have to wait until after everything shipped and was returned to Loft before I could initiate a return and re-order!! So, because I didn't notice the wrong shipping address until after the order was placed (I was too distracted having to fix the old credit card they had listed as my primary card), I will not get the items I ordered. Yes, eventually I will get a refund, but waiting weeks to get three shirts and a dress is ridiculous!

I love the clothes and service. Every team member at the different store are nice and helpful. Every time a go there for one item I ended up buying a lot but I loved their clothes 😄 When I ordered online and needed to exchange size or return, the process goes well.

Ordered almost $200 worth of stuff around January. One of the items was defective and fell apart immediately after putting it on. I contacted customer service and they promised a full refund if I sent the item back. I sent it back and It’s now April and this is STILL not resolved. Their communication is a mess and unorganized they keep going in circles with me and no one will give me a straight answer. I keep getting passed along to new reps who can’t read my issue communication history and keep telling me I’m beyond the return date. Then I repeat the issue over and hey say “oh okay great! Just return the item and if it’s defective we’ll refund you!” Rinse and repeat about 4-5 times now and I still don’t have my money back but they got their clothing back. I had to make a fraud claim with my bank.

Ordered a pair of shoelaces in February, got an order confirmation email but never received my order. Never got a despatch email or anything. I emailed them and also submitted their contact form on their website and haven't heard anything back. So I've paid and then they completely ghosted me, absolute scammers. I'll have to go through my bank for a charge back.

After following a link from an LTK store of an influencer online, for a jacket I’ve seen the price listed on the item on sale looks great, but after adding it to my cart the price goes back to regular price and is more than double…. I guess there’s no such thing as a “sale” price. I’m not sure if they think you won’t notice before you checkout….. questionable and not trust worthy. I’ll keep looking elsewhere

Do not ever give your email to loft. There is no unsubscribe. I think this illegal and I am going to contact the better business bureau