LOFTReviews of loft.com

I will not be returning to the Seal Beach location. Today there was a cyber issue with ordering, I had ordered early in the morning 2 items and the order was confirmed. When I got to the Seal Beach store, just after opening, they had bagged 1 item and I found the other item I had ordered on the rack. The associate said it was the incorrect color (sandwashed black). I looked up my order and she was wrong, the color was correct!! I showed her my order and just at that time they put the same black dress in the back for another order (clearly after mine). I asked if they had put the dress in the back and they said yes. I asked if I could have the dress that was in my order. The associate said no and offered me to drive to another store!!! Really! I got up early to secure the order and the associate didn't understand that she should honor that I was first.

DO NOT GET THE CREDIT CARD. I applied and got the card, I was out of town and saw the bill 6 days after the due date. I PAID the bill immediately. I was charged a $30USD LATE FEE. Didnt see the bill, was then charged ANOTHER $30USD LATE FEE. Argued with customer service and told them Id pay it, because I was 6 days late. THEN THEY BILLED ME ANOTHER LATE FEE. Never again. I love Loft, their clothes are nice, but this CC issue is going to kill them. I will NOT pay another penny and will not buy another LOFT product. DO NOT GET THE CC, its a RIPOFF>so sad.

I will never purchase from this company again. It took a week to receive my order, which looked nothing like the items online. I requested a return and sent the items back. I received an e-giftcard because they said it had been 30 days since the order was placed. It has actually been 28 days since the order was received. Horrible customer service and return experience. NEVER AGAIN

Very bad experience have on loft purchase. 19-May purchased on their store, commit me I can get delivery on / before 27-May, till today 11-June, I am not getting package. After multi-calls with loft, just being innocent telling me they are not charge for this and giving me different department No. to call, and each department saying same words and send me to another department till today have no solution.

This review is specifically for the Wayne, NJ store at Willow brook Mall. All the associates are helpful, courteous, and professional. However, Simone went "above and beyond the call of duty" to help me with an online order when the customer service representative told me that there wasn't anything he could do.

I placed an online order in late January. One item was immediately canceled and then I waited TWO months for an update about the other 2 items (which had been canceled.) I emailed customer service about a week after I placed my order and it took them 10 days to respond…but their response had no answers to my questions. I’m done with Loft online and in-person.

Shopping in store is great! Their online experience is terrible. Some items ship quickly while others lag. CS is literally worthless as they’re unable to cancel, modify, or provide insight to an order. Literally all they can do is tell you a blanket delivery date. I have confirmed this is the extent of their power with CS twice. If you don’t get an order by their general date, they’d then have to “file a claim with a specialist” and a refund isn’t guaranteed. It’s insane, I’ve never heard of such a thing. It all sounds make up it’s so nonsensical. They’ll also frequently ship in multiple shipments. I will never buy from them online ever again. The way they try to cheap out on CS and do their best to keep product and customers money is horrible.

Shopping in store is fine but the customer service for online orders is horrendous. Delayed shipping, poor communication, useless customer support. Do not order online from them.