LOFTReviews of loft.com

I have placed online orders that got a tracking number but stayed for weeks as label created so I finally called and the Loft employee told me the items must have been lost by USPS. I called USPS and they said the store in New Mexico created a label but never gave USPS the item. Now I have another order where one of the three items I bought has shipped but the other two remain “in process” and some days their online website says one of the items is no longer available whereas now it says my size is available. Why have they not shipped my items already? I am ready to file a complaint with the Better Business Bureau if they do not get their act together. Lying employees and not shipping items is not acceptable!!!! They used to be a great, reliable store I never had problems with but since they were bought out by KnitWell their customer service sucks and often I end up returning the products because the quality of their products now so often are cheap I may as well have bought them at a dollar store! KnitWell: You need to sell Loft to a company that actually cares about their customers because you clearly do not!!!!

I placed my order on October 5, 2026 and expected the promised 4 to 6 business days delivery. When I would check the order status online, it would continually read processing. I called about six times to get updates and no one was able to give me one. They would say things like oh it’s awaiting pick up, Or another time I called said it would be there by October 16.. The story kept changing, but I never received the item. I finally called to cancel it and was told that it would take 24 hours if they could cancel it and then I would receive an email not notifying me. I never received the email and called back again. I was told that it had been canceled.. Each time I called customer service, the operators were extremely hard to understand, and it was not what I expected from a brand like Loft. I will for sure never order anything to be shipped again and will likely after this experience never go to the store. The story kept changing every time I called customer service, which makes me believe that I was never really told the real story which is that it was being shipped from China or some other far away land and there was never a 4 to 6 business day delivery. I have nothing to base that on except a hunch, but there’s a reason that I don’t order from unknown brands because I don’t want to wait that long to receive an item. Finally on October 22 2026 I received confirmation over the phone that my order had been canceled.. I also received an email asking me to rate my experience.. when I did, in order to send it I had to agree to their privacy policy and to be entered into a sweepstakes so thank God for companies like trust pilot where you can leave an honest review without giving your information to be sold to third parties Very disappointed

I called the customer service twice for The same reason. Neither time was resolved even know customer service agent said it was. The first customer agent never put the information the computer. Neither did the second customer service put the changes in the computer. I just gave up!!

Customer service is horrible dishonest and will not help to correct situation!!! DO NOT PURCHASE FROM THIS BUSINESS! Fraudulent!!!!

DON'T LET THEM CANCEL YOUR ORDER!!!! READ THIS CORPORATE BLUEPRINT. Beware of their inventory management and billing. My order was stuck in a loop of renewed bank holds for almost a month. Customer service claimed the item was oversold, yet the website actively showed it was in stock for new buyers. Phone support offered zero solutions. I refused to let it go, took screenshots of the live website inventory, and escalated the paper trail to Corporate Care. Only then did they manually pull the item and ship it. If you are being jerked around by their customer service scripts, do not give up. Document the website inventory and escalate to corporate to get what you paid for.

Shipping was delayed. No email saying when it finally did ship. Tried the live chat twice. Nobody answered. Never again.

I have had multiple orders that show as processing for weeks and then I get emails saying the orders have been canceled. Their customer service has been hard to reach. I used to love shopping here but no longer will be after having so many bad experiences with them.

Horrible horrible customer service on the chat. Spoke with agent Johann G, I Ordered 4 items and ALLLLL came expired. Now I have to take time out of my day to submit a return and drop it off. Mind you I live in a very high traffic area so this is such an inconvenience. On top of this no such thing as a compensation gift or anything. Didn’t even care if it was a gift card or not but at least some points to my account but he said “nope”. So sad how loft does business for upset customers regarding their mistakes.