LOFTReviews of loft.com

Not sure what is going on with this company at the moment, but it is clearly in chaos. I ordered some items that took about 6 weeks to arrive. One item I received the correct invoice, but some random pair of striped shorts I never ordered instead. I took it to the local Carlsbad store and the manager took the shorts, reordered the missing item AND CHARGED me, then told me to call customer service to have them credit my account. Customer service was a JOKE! They never answer their phones and when you leave a chat message, a robotic message comes back that does not make sense. I tried calling for several days and never got through. I finally decided to lose the $20 credit, return all of the other items and NEVER shop Loft again.

Horrible service , no one attends the calls or the chat.

DO NOT SHOP HERE! On hold over 2 hours for customer service, then finally disconnected. The chat feature on the website does not work for customer service. You can't use any of the email addresses to inquire about anything they all come back undeliverable. I tried to use my rewards before it expired, and it would not take, so I paid for the item, my $50 rewards expired, and my item still has not been shipped. So I am out my rewards certificate, still have not received item. WORSE CUSTOMER SERVICE, well there is NO CUSTOMER SERVICE or available help from this company. Think I will stick with White House Black Market. They are always on top of it.

DO NOT ORDER ANYTHING! I should have read the reviews before I ordered anything from this website. I have been trying to get ahold of someone all day and nothing. I cannot believe how horrible of an experience this has been.

I have been on hold all day today with the chat (which says it's the "fastest option"). I returned a dress on July 12; it was delivered on July 17. I have yet to receive a refund. Their website says they are experiencing higher than normal call volumes. Sure, but then you need more customer service. My current wait time (after several hours this morning) is over two hours.

I ordered 4 things on July 20. Promised date was on or before July 30th. I have received 3 of the for items. The last item has not shipped yet so I called to see if it could be canceled and was told no. I will be out of town after the 30th and the lady I spoke with said it will be delivered on the promised date of Aug 3 yet the promised date in the confirmation email states on or before July 30.

Placed an order online weeks ago. 3 out of 4 items still say "pending shipment" and that they are "processing" the order. I cannot reach anyone through chat, text or phone. At this point I just want confirmation they will cancel the order, but I can't get a response from them.

I have two orders pending, 1 ordered July 9 the other July 11. I've had two items canceled from the orders and I don't have 95 minutes to wait in their hold chat line. Maybe if they stopped sending so many emails about SALES and hired people to ship items - they might have higher ratings