LOFTReviews of loft.com

I don't know what the heck is going on with these guys but it's not what it was. Placed an order and still waiting on the remaining one item. Tried calling customer service and obviously it's not in America and being outsourced in a call center or something. But this gentleman was claiming that nothing came up with my provided phone number. Oh brother. Then he was trying to tell me that the item is on backorder because it keeps showing processing plus shipment pending lol. Then I had tried their chat but was waiting ten freaking minutes so I just left the thing. I still love Loft but you're better off shopping in the store instead of dealing with this nonsense.

I placed an online order and immediately realized that the shipping address was incorrect. I recently moved and it was my old address. Within minutes of getting the confirmation I contacted customer service to either cancel (and reorder) or just update my shipping address. I was told the order could not be canceled and "no problem, we can update the shipping address". I didn't feel confident in this representative, so I then emailed client services to make them aware of the situation. I later placed another call to customer service and was again advised that they would update the shipping address. Today the order was shipped and the confirmation email reflected my old address. More than 24 hours after emailed client services, I still haven't received a response from them. With current technologies, how is it that an order couldn't be canceled immediately after being placed. I'm disappointed that I will not receive my shipment after being told that they would update my address. I will avoid shopping at loft.

I have been shopping at loft for at least twenty years. During that time, their quality has diminished exponentially. A few years ago, I pretty much gave up on them. Last year, things seemed to get much better. I’ve gotten to where I check fabric content before I buy as that can make or break the quality of an item. My biggest complaint is their return policy. As a larger sized woman, I do 90% of my shopping on line, which is a hit and miss every time. When I place an order, it is a given that half of my order will need to be returned. Loft allows 30 days to do so. But here’s the catch; it’s not thirty days from the day you recieve your order. No. It’s thirty days from the day you place it!!!! My latest order is going to take two weeks to arrive!! That leaves me only sixteen days to make up my mind and do a return. There are zero refunds after thirty days, and even though they will allow a credit, they will not credit your card. They will only give you a merchandise credit. This means, of course, that you are paying interest on your card balance while you carry around a stupid merchandise credit in your wallet!!! What a lovely scam!!! I can deal with a thirty day return policy, but it needs to be from when you receive your merchandise!! Once when I complained to a manager, she told me that if it was a problem for me I should pay for expedited shipping!!! Again, a way to scam me for more money!!!! Thankfully this manager is gone from my store!!!!! Anyway, this policy needs to me amended!!

How does Ann Taylor loft not have any reviews? I love their site and their clothes. The only thing I don’t like is the fact they charge for a return shipping. Even when I have made an exchange they have sometimes accidentally charged me for a return shipping. It’s frustrating and happens too often and takes time to get the credit back.