Lobsters OnlineThe Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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711 approved reviews, newest moderated first
customer
Jennifer was so gracious and kind. I ordered lobsters and at the last minute I realized it was for the wrong delivery date. She jumped on it to reschedule it for me. Everything arrived as promised and I appreciate the extra help. Love you guys and the lobsters never disappoint!
customer
Less than ideal customer service from Miss Jennifer Martin. Order processing was delayed and when questioned about it, Miss Martin‘s response was you have two options one is to take the delayed delivery or cancel, since it was a preplanned dinner I had to succumb to her rudeness. Lobsters Online Order #49421 Micheal
Happy C.
I made an error when entering our payment cards billing address, but I able to correct it at the last minute by calling the toll free number. I spoke to Jenifer, everything got straightened out and I have our lobster in front of me as I type. I ordered originally online, but after contacting Jenifer directly I think I'll call them directly next time. Nice folks to deal with.
customer
Lobsters made it all the way to Mississippi still alive in the heat of the summer and were some of the tastiest we’ve cooked!
Brian S.
Excellent customer service. UPS did not deliver (now they use Fed X) and lobsters arrived less than alive. Lobster online handled this as well as any business could. They did such a good job, I can’t wait to place a new order.
Chris
Great lobsters!!!
customer
Exceptionally poor customer service. Not a reliable lobster option if you are trying to get a gift to a friend or relative within a specific period of time.
Nancy
I ordered 2.5 lb lobsters a week ahead of when I scheduled and they arrived on time. We put the box in the refrigerator overnight and cooked them the day after the delivery. We steamed them according to the directions that cane in the box- they were absolutely delicious! We served with salted butter and couldn't be happier!