Lobsters OnlineThe Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 34 reviews with 1 star · Clear filters
Elana F.
The lobster was dead and inedible. It was shipped on 2/26 and didn’t arrive till 3/2.
Response from Lobsters OnlineMar 4, 2026
We know that delays caused by shipping issues with FedEx can disrupt your plans and create frustration, and we want to assure you that we are fully committed to rectifying this matter as swiftly as possible. A member of our team will be in touch to discuss this with you.
customer
Lobster wasn't delivered. I called to reschedule and no one called me back. I emailed TWICE without a response, so I don't know what's going on.
Bruce Y.
They did not delivery lobsters (8) as promised and would not respond to my numerous requests for tracking information. They ruined our Christmas eve dinner plans. TERRIABLE SERVICE
customer
Thank you for the replacement lobsters… the Lobster Trap company stands by their lobsters, seafood services, and customer support satisfaction guarantee. They took an unacceptable delivery event and turned it into an enjoyable lobster memorable experience a week later. Well done. Thank you (Jennifer Martin) for making it happen. 5-Stars for Lobster Online! Hava a great holiday season. v/r Steve.
Rodger R L.
We ordered the 3lb lobster dinner for 2. One of the lobsters was totally bad. After cooking, the tail and claws were totally mush. The scallops were substantially smaller than pictured. I would have given a little higher rating for the oysters and clam chowder, but I received no response from my initial complaint.
david H.
Three of the five lobsters arrived in very bad condition. I called Lobsters on line to inform them of this. I was told they would come back to life in the refrigerator crisper. But, they did not. When cooked their meat was very bad quality. The two lobsters that were healthy tasted very good. Overall it was very disappointing experience.
carol
i have left numerous messages and emails to inform you that not only did the lobsters not make it on time (3) days!!! it was supposed to be over night!!! lobsters were DEAD! one “cool Pak” really?!!!!!!!!! this was a very special gift for my daughters birthday as she lives in Utah and i was surprising her with her favorite, lobsters from home! not only did they not deliver her lobsters she actually drove to the warehouse to pick them up because Fed Ex wouldn’t drop them off till Monday and it’s saturday!! she feared the worst! ALL Dead!!!! i am irate! how dear you package live lobsters with ONLY one small Cool Pak. i have pictures and video for proof!!! you don’t return messages or answer emails!!!! i will be leaving a extremely negative review!!!! i expect a full refund !!!!!!!!!! carol susi. #617-429-1037
customer
Was not at all what we expected. Assumed, since it's the same name and town this would be the same chowder as Lobstertrap dot net but it turned out it is not. They are not even related, will not order again. Ruined our 4th of July party, since we have been bragging to our guests for weeks on how awesome the chowder will be. Not the case. Chowder was watery with not much flavor, could have gotten it locally and saved the $100 in shipping.