Chris P.
Delivery was delayed a day and lobster…
Delivery was delayed a day and lobster was starting to thaw. My plan had been to freeze some but couldn’t.

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 17 reviews with 2 stars · Clear filters
Chris P.
Delivery was delayed a day and lobster was starting to thaw. My plan had been to freeze some but couldn’t.
customer
I had ordered two 8-10 oz lobster tails and had expected them to be of equal size however one was 8 oz and the other 10 oz. Besides the cooking time being different because of the unequal sizes it was awkward deciding who should get the bigger one.
Bob R.
All was super with the process. One lobster was perfect, probably a bit over 2.5 pounds; the other was less than 2 pounds and close to a soft shell lobster: not a hard shell! Very tasty; but not what I ordered.
Frank J. L.
Ordered 6 lobsters and 1 was dead when it arrived the next day in upstate NY. Also requested an email confirmation receipt but never got one. However, I still may use you again if the need arises.
Steve G.
We ordered two live 6-pound lobsters as we have every year but this time one of the lobsters was missing a leg and didn't have a very good taste. It's shell was quite black and looked like it had experienced a lot of wear and tear.
customer
They delivered the package to the wrong house and my neighbor whom I am not in good terms with stole the package.
Ronald in C.
I ordered 12 2.5 Lbs lobsters and 1 Lb of lobster meat. The gross weight of me and the box was 209 LBS when it arrived. When steamed the next day the box and I weighed 209 LBS. The Styrofoam container was not broken. I steamed all lobsters and then weighed every thing that was used for packing and the shipping container and that along with me weighed 186.8 So 12 2.5 lobsters and 1 lb meat should have been 12 x 2.5 = 30 plus 1 = 31 But 209 minus 186.8 is 22.2 LBS The 1 lb of lobster meat was actually exactly 1 lb. So the 12 lobsters were less than 2 lbs each on average. The lobsters had several different colors of rubber bands on their claws.
Laurie H.
You charge to much for shipping. The shipping cost almost as much as the Lobster
Response from Lobsters OnlineFeb 15, 2023
Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. There are several ways in which an online company can charge you for shipping: • Free — the company includes their shipping costs in the price of the product so it is hidden from the customer • Free after a certain dollar amount spent (i.e. free shipping after a $125 minimum order) — the company still includes their shipping costs in the price of the product, but pushes more of that cost to customers with smaller orders • Flat Rate — the company charges the same rate to all of their customers based on the average cost of what their shipping partners charge across all of their customer’s orders • Charge by the location and weight of the box — the company charges what the shipping partners charge and passes those costs directly to the customer The reality is shipping an order anywhere is never free. Each company decides how they choose to show that cost to their customers. For Lobsters-Online, we value transparency above all else. We have made a conscious decision to give you the best product price we can and only pass along the cost of what our shipping partners charge us. Transportation costs continue to be a challenge for our shipping partners. Despite all of the global cost increases with delivering goods, based on comparative studies, our total order prices are still below similar companies. We hope you will give us an opportunity to earn your business back.